How to send messages, photos, and packages
Madison County Detention uses Securus Technologies for inmate phone calls. All calls are collect, so you'll need to register with Securus before you can accept them. Inmates enroll in the automated phone system during booking and can only change their approved phone numbers during the first five days of each month. Phone cards are available at the front lobby kiosk or through the inmate's commissary account—all purchases are final and non-refundable. Calls (and any electronic messaging through the approved vendor) may be monitored or recorded, so avoid sharing privileged or confidential information. If video visits or electronic messaging are available, create and verify an account with the facility's vendor and follow their scheduling and approval steps.
Search for a loved one and send messages and photos in minutes.
Mail rules can feel picky when you're just trying to stay connected. This FAQ covers what Madison County Detention Center considers confidential (legal) mail, how indigent postage works, and what visitors can't bring in.
All calls from Madison County Detention are collect. Family and friends must set up an account with Securus Technologies before they can receive calls.
The inmate enrolls in the automated phone system at booking. After that, authorized phone numbers can only be changed during the first five days of each month.
Phone cards can be purchased at the front lobby kiosk or through the inmate’s commissary account. All phone card purchases are final and non-refundable.
Write the inmate’s full name and booking/ID number on the outside of the envelope or postcard. Add your full name and a complete return address on every piece of mail so it can be delivered or returned.
Fill out the money order with the inmate’s full name and their ID/booking number. If the inmate ID isn’t included, the money order will be returned to the sender.
Remaining inmate funds are mailed by check to the inmate’s home address within about 7 to 14 business days after release. The inmate must provide a correct mailing address for the check to be sent.
Your first visit to Madison County Detention Center goes smoother when you show up prepared—right ID, right information, right expectations. This checklist covers the most common reasons visits get delayed or denied.
At Madison County Detention Center, pre-certification isn't just a formality — it's required. The inmate must register you first, and only people on that pre-certified list can enter the visitation area. Show up without being on the list? You'll be turned away, even with valid ID and perfect timing.
Putting money on someone's account is straightforward once you know the deposit options and what information to include. Here are the approved ways to fund an inmate canteen account at Madison County Detention Center—plus the details that prevent delays and returns.
