How to Set Up Video Visits at Mahoning County Jail (what to do to avoid losing your money)

Setting up a video visit at Mahoning County Justice Center is straightforward, but a few rules can cost you money if you miss them. Every video visit needs approval at least 24 hours ahead - same-day visits aren't an option. If your visit falls during the housing unit's recreation time, it can be cancelled without notice, and you won't get a refund. You're also limited to two 20-minute video visits per day, so plan accordingly.

Start by registering through the jail's video visitation provider. Mahoning County Justice Center uses Securus (securustech.net) or VideoVisitAnywhere (videovisitanywhere.com). Create your account, complete registration, and you'll be able to request and schedule video visits based on availability.

When you’re choosing times, keep the daily limits in mind. You may have no more than two 20-minute video visits per day, so if you’re trying to coordinate multiple family members, decide ahead of time who will use which slot.

Pay attention to who's joining the call. Only visitors who are registered and logged in for that specific scheduled visit can participate. If someone else tries to join without being the registered visitor for that session, it can cause problems.

Here's the biggest gotcha with Mahoning County Justice Center video visits: recreation time. If your visit overlaps with the housing unit's (pod's) recreation time, the facility will cancel it without notice. You can do everything right - register, get approved, log in on time - and still lose the visit because it conflicts with rec for that pod.

1. Try to confirm the pod’s recreation time - If you can find out when your loved one’s housing unit has rec, don’t schedule over it.
2. Pick times that avoid common recreation windows - Since rec varies by housing unit, choose a time that’s less likely to overlap.
3. Build in a buffer - Don’t schedule your visit back-to-back with other commitments; give yourself room to reschedule if you hit a recreation-time conflict.

Step4 Checklist

• ✓ Register through Securus (securustech.net) or VideoVisitAnywhere (videovisitanywhere.com)
• ✓ Get your visit approved at least 24 hours before the time you want
• ✓ Log in using the account of the registered visitor for that specific scheduled visit
• ✓ Use a quiet, private space so the visit isn’t disrupted
• ✓ Make sure only the registered visitor(s) are on camera for the session

If your video visit gets cancelled or denied, don't expect a refund. Mahoning County Justice Center treats video visitation as a privilege and can deny, cancel, suspend, or terminate visits without refunding your money. If the cancellation happened because your visit landed during pod recreation time, the policy is clear: cancelled without notice, no refund.

1. Double-check your registration and approval timing - Make sure you registered through Securus (securustech.net) or VideoVisitAnywhere (videovisitanywhere.com) and that the visit was approved at least 24 hours in advance.
2. Reschedule outside recreation time - Recreation-time conflicts can cancel a visit without notice, so pick a different time.
3. If you’re unsure, rebook for another day - When you can’t confirm the pod’s schedule, choosing a new day/time can help you avoid repeating the same issue.

Video visits at Mahoning County Justice Center run through Securus Video Connect - a web-based system that lets you schedule and join sessions from anywhere with internet access. Use the Securus app, a computer, or a tablet. Register through Securus (securustech.net) or VideoVisitAnywhere (videovisitanywhere.com), and make sure your visit is scheduled far enough ahead to meet the 24-hour approval requirement.