How to Schedule Your First Video Visit at McCracken County Jail

Start by creating your visiting account at www.inmatesales.com. McCracken County Jail requires an active account before you can schedule anything, so get this done first.

Having trouble with setup or need help with a prepaid account? Call CPC at 1-877-998-5678. They can get you unstuck quickly if your account isn't going through.

Once your account is created, you can only schedule visits 24 hours or more in advance. This catches a lot of first-timers off guard. Set up your account at least a day before you want to visit.

Visits must be scheduled by phone. Call 866-340-7879 to book your time - no phone call means no appointment.

All visits at McCracken County Jail happen over video. Whether you're connecting from home or visiting onsite at the jail, you'll be speaking through a video screen - not in a traditional face-to-face room.

Visitation hours are Monday through Friday, 9:00 AM to 4:30 PM, and Saturday through Sunday, 12:00 PM to 4:00 PM. Plan your scheduling call around these windows.

• ✓ Expect each visit to last up to 20 minutes max
• ✓ Weekly limits: one 20-minute online visit and two 20-minute onsite visits per week
• ✓ Only two adults are allowed to visit at a time
• ✓ Bring your ID and be ready to sign in for the visit
• ✓ Assume your conversation may be recorded

1. Create your account early - make your visiting account first, then give it at least 24 hours before you try to schedule.
2. Save the scheduling number - all visits must be scheduled by phone at 866-340-7879, so keep it handy.
3. Schedule within the visitation windows - visits are available Monday–Friday 9:00 AM–4:30 PM and Saturday–Sunday 12:00 PM–4:00 PM, so aim for those time blocks when planning.

You have two options: visit onsite at the jail for free, or connect online for $0.40 per minute. Either way, you're doing a video session - so plan accordingly.