Penmate Inmate Support Guides
Phone & Messaging

Why You Can’t Call Into MCF‑Stillwater (and Options to Stay in Touch)

If you're trying to reach someone at MCF‑Stillwater by phone, the system doesn't work like a normal call. You can't call in to be connected. Here's why, and what you can do instead.

• 2 min read Verified from official sources

Phone calling at MCF‑Stillwater is strictly one-way. Only incarcerated people can place outgoing calls. You cannot call the facility and ask to be connected to your loved one. If you try, staff won't transfer your call. Having a plan for outgoing calls (and other ways to communicate) saves you the frustration of calling around with no result.

Reminder: Phone calls and video conversations are monitored or recorded by staff. Your loved one receives written notice of this, and a notice is posted by each telephone.

The Minnesota DOC requires a 15-minute interval between phone calls. The reason: it helps incarcerated people access phones without being exploited or pressured by members of security threat groups, and supports safer phone access overall.

What this means for you: back-to-back calling isn't always possible. If a call drops or ends, your loved one may need to wait before placing another one. Miss a call? It could be a bit before they can try again.

If lining up calls is tough, TextBehind can be a solid backup. You can create a TextBehind account and electronically send letters, photos, and greeting cards to your loved one.

  1. Log into your JPay account - you need to be signed in to use JPay services.
  2. Select your loved one - choose the inmate/offender from your list.
  3. Open Video Visitation - on the JPay home page navigation menu, click Video Visitation.
  4. Schedule the visit - click Schedule New Visit.

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How to Address Mail to Someone at MCF‑Stillwater (and Why an Out‑of‑State P.O. Box Appears in Examples)

Getting mail to someone at MCF‑Stillwater comes down to using the right identifiers. The out‑of‑state P.O. Box you may have spotted in Minnesota DOC examples can be confusing, so here's how to label your envelope correctly.

How to Address Mail to Someone at MCF‑Stillwater (and why the P.O. Box may show Phoenix, MD)

Missing one of the Minnesota DOC-required details? Your letter could get delayed or rejected. Here's exactly what to write on the envelope for someone at MCF‑Stillwater - plus why you might see an out-of-state P.O. Box in DOC examples.

Phone & Messaging

How to Contact an Inmate at MCF-Stillwater, MN (MN)

Reaching someone at MCF-Stillwater is fairly straightforward once you know two things: visits require an approved appointment, and all calls are monitored or recorded.