How to send messages, photos, and packages
Phone calls at MCF‑Stillwater work one way: the incarcerated person places the call. Family members can't call in to be connected, so plan to answer when calls come through. All phone, video, and electronic communications are monitored or recorded and may be screened for security concerns. To schedule a video visit, log into JPay, select the inmate, then go to Video Visitation > Schedule New Visit. Sessions are sold in 30‑minute blocks and require a Visa or MasterCard on file. For JPay messaging, you'll need to buy stamps—each message costs $0.40 per stamp, and each photo attachment costs one additional stamp. Contact JPay customer support for technical or account issues.
Search for a loved one and send messages and photos in minutes.
Missing one of the Minnesota DOC-required details? Your letter could get delayed or rejected. Here's exactly what to write on the envelope for someone at MCF‑Stillwater—plus why you might see an out-of-state P.O. Box in DOC examples.
Sending mail to someone at MCF‑Stillwater works differently than regular postal mail. Minnesota DOC uses a scanned-mail process, so understanding how it works—and how to address your envelope—can save you real frustration.
No. Only incarcerated people at MCF‑Stillwater can place outgoing calls. Family members can't call into the facility to be connected.
Schedule through JPay: log in, select the inmate, then use Video Visitation > Schedule New Visit. Sessions are sold in 30‑minute blocks, and you'll need a Visa or MasterCard on file to pay.
JPay messages require purchased stamps, and each message costs $0.40 per stamp. Photo attachments cost one additional stamp each, and electronic messages are subject to monitoring and screening.
Yes. Mail sent to people at MCF‑Stillwater is opened and scanned, and the incarcerated person is provided a copy of the mail.
Include the person's full name, their DOC OID number, and the facility name. Spell out
Don't send cash through the mail—use approved deposit methods instead. Send correspondence through USPS and expect inspection. Prohibited items may be destroyed, especially if there's no return address.
You'll need your loved one's Minnesota DOC Offender ID (OID) constantly—for sending mail, adding money, or using JPay. Once you have it, keep it somewhere you can grab quickly.
If someone incarcerated at MCF‑Stillwater keeps contacting you and you want it to stop, you can file a Minnesota DOC No Contact Directive. Here's how to submit the form, where to send it, and when to expect a response.
Setting up a JPay video visit is straightforward once two things are in place: MCF‑Stillwater offers video visitation for your loved one, and you're already approved to visit. After that, it's a simple process inside JPay—schedule, pay (or use a credit), then join at your visit time.
