Mail, photos, messaging, and phone/call options for staying in touch.
You cannot call into MCF-Stillwater. Incarcerated people must place outgoing calls to family and friends, so be ready to accept calls when they come. Phone calls, video visits, and electronic messages are all monitored or recorded and may be screened for security. Video visits run through JPay. Log in, select the inmate, go to Video Visitation, and choose Schedule New Visit. Sessions are sold in 30-minute blocks and require a Visa or MasterCard on file. When you join, JPay will request access to your camera and microphone. Keep in mind that you're charged for the full 30 minutes even if the call ends early. JPay messages use paid stamps at $0.40 per stamp, and each photo attachment costs one extra stamp.
Search for a loved one and send messages and photos in minutes.
Getting mail to someone at MCF‑Stillwater comes down to using the right identifiers. The out‑of‑state P.O. Box you may have spotted in Minnesota DOC examples can be confusing, so here's how to label your envelope correctly.
Missing one of the Minnesota DOC-required details? Your letter could get delayed or rejected. Here's exactly what to write on the envelope for someone at MCF‑Stillwater—plus why you might see an out-of-state P.O. Box in DOC examples.
Reaching someone at MCF-Stillwater is fairly straightforward once you know two things: visits require an approved appointment, and all calls are monitored or recorded.
Sending mail to someone at MCF‑Stillwater works differently than regular postal mail. Minnesota DOC uses a scanned-mail process, so understanding how it works—and how to address your envelope—can save you real frustration.
If someone incarcerated at MCF‑Stillwater keeps contacting you and you want it to stop, you can file a Minnesota DOC No Contact Directive. Here's how to submit the form, where to send it, and when to expect a response.
JPay makes staying in touch easier, but costs add up quickly if you're not paying attention. Here's how messaging stamps, photo attachments, and video visits are billed at MCF-Stillwater.
If you're trying to reach someone at MCF‑Stillwater by phone, the system doesn't work like a normal call. You can't call in to be connected. Here's why, and what you can do instead.
Waiting on a call that never comes? It's usually not personal — it's how prison phone systems work. Here's what you need to know about calls at MCF-Stillwater and Minnesota DOC facilities: why only your loved one can dial out, why there are built-in delays, and what "monitored" actually means.
No. MCF-Stillwater only allows incarcerated people to place outgoing calls, so you cannot call into the facility to be connected to someone inside.
Schedule video visits through JPay. Log in, select the inmate, choose Video Visitation, then Schedule New Visit. You'll need to purchase a 30-minute session with a Visa or MasterCard on file.
JPay electronic messages require purchased stamps at $0.40 per stamp. Each photo attachment costs one additional stamp.
You'll need your loved one's Minnesota DOC Offender ID (OID) constantly—for sending mail, adding money, or using JPay. Once you have it, keep it somewhere you can grab quickly.
The Minnesota DOC Offender ID (OID) is the number that follows your loved one through Minnesota Department of Corrections custody. Once you have it, you'll use it constantly to stay in touch and handle basic transactions.
Need to put money on someone's account at MCF-Stillwater? Minnesota DOC directs families to use JPay. The single most important thing you can do to avoid delays: enter the person's identifying information exactly right.
