When Video Visits Are Cancelled at McHenry County Jail — Causes and What You Can Do
A cancelled video visit is frustrating, especially when you've planned your whole day around it. Here are the specific reasons McHenry County Jail cancels or ends visits, plus the quickest steps to get back on the schedule.
McHenry County Jail says visiting hours can change, and visits may be cancelled for severe weather or an emergency. Visits can also be cut short during lockdowns, which cover maintenance, facility needs, disturbances, and emergencies. Even the scheduling side has limits. The jail notes that visits depend on kiosk availability and the facility's daily schedules and needs, so what's happening inside the building that day can directly affect your visit.
- ✓ Severe weather
- ✓ An emergency
- ✓ No visits during meal hours
- ✓ Lockdowns, including maintenance
- ✓ Lockdowns due to facility needs
- ✓ Lockdowns due to disturbances
- ✓ Lockdowns due to emergencies
- ✓ Other causes the facility deems necessary to end visit(s)
- ✓ Limits due to visitation kiosk availability
- ✓ Limits due to the facility’s daily schedules and needs
Note: The jail's policy allows visits to be ended for "any other cause" the facility deems necessary. Operational and safety decisions can override the posted schedule at any time.
- Confirm you had a pre-scheduled visit time. McHenry County Jail requires all visits to be pre-scheduled by the visitor, so start by checking the time you reserved.
- Try again within your scheduled time. If your visit was cut short or would not connect, refresh, reconnect, and be ready to reschedule if the system will not allow the visit to continue.
- Contact the video visitation provider for visit issues. The jail directs visitors and inmates to contact ICSolutions if there is an issue with a visit or if a visitor is having complications (icsolutions.com or 1-888-506-8407).
When you try to rebook, a cancelled visit doesn't always mean you can grab an immediate replacement slot. Visits are limited by kiosk availability and the facility's daily schedules and needs, so the next open time might be later that day or on a completely different date. That's true even if you're doing everything right on your end.
McHenry County Jail does not issue refunds for visits. If you believe you're owed a refund for any reason, the jail directs you to contact the video visitation company directly.
McHenry County Jail offers off-site and on-site video visits every day (Sunday through Saturday) in four windows: 9:00 to 10:30 a.m., 12:00 to 1:30 p.m., 3:00 to 3:30 p.m., and 6:00 to 9:30 p.m.
Those windows are when visits can be scheduled, but they don't guarantee your visit will run start to finish. The jail says visits may be cancelled for severe weather or an emergency, and they can be ended during lockdowns (including maintenance, facility needs, disturbances, emergencies, or other causes the facility deems necessary). On top of that, kiosk availability and the facility's daily schedules and needs can limit visits even when you're booking within the listed hours.
Tip: Double-check your reserved time before the window starts. All visits must be pre-scheduled, so having your reservation details handy makes it faster to reschedule or report a problem.
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