How to send messages, photos, and packages
Since November 1, 2022, McLennan County has delivered personal mail digitally through the GettingOut tablet system. That means your mail will show up on an inmate's tablet rather than arriving as traditional paper. For general, non-emergency questions, call the Sheriff's Office at 254-757-5000. For records-related requests, call 254-757-5108. Texas facilities often provide phone access, video visits, electronic messaging, and tablet programs through third-party vendors, though exact features vary by unit. Common setup steps include registering phone numbers, scheduling video visits through a vendor portal, and creating messaging accounts to send messages or credits. Always confirm what's available for your person's specific unit.
Search for a loved one and send messages and photos in minutes.
When you mail a letter or photos to someone at McLennan County Jail, your physical mail gets scanned and delivered digitally to the person's GettingOut tablet. Because of that, how you address the envelope really matters.
McLennan County Jail uses a digital process for most personal mail. The key is knowing what goes to the Phoenix, Maryland PO Box for electronic delivery and what still needs to be mailed directly to the jail.
Since November 1, 2022, McLennan County delivers personal mail digitally through the GettingOut tablet system, not as traditional paper mail. Content rules (including attachments or special items) can vary, so check the facility guidance or vendor terms for specific restrictions.
For non-emergency questions, call the Sheriff’s Office at 254-757-5000. For records inquiries, use 254-757-5108; the Sheriff’s Office also publishes other departmental lines, including a Jail Highway 6 line at 254-757-2555.
McLennan County uses the GettingOut tablet for personal mail delivery, but other features like messaging and video visits can vary by unit and vendor. Check the inmate's facility page or contact the jail directly to confirm what services are available and how to set them up.
Before you email a county department or fill out a web form, it's worth knowing what happens to that information. McLennan County's privacy policy explains what's public, what might be confidential, what the website collects automatically, and who to contact if you have questions.
Planning to write someone at McLennan County Jail? The biggest thing to know: personal mail is no longer handed over in paper form. As of November 1, 2022, all personal mail is delivered digitally to the person in custody through the GettingOut tablet system.
Need records from the McLennan County Sheriff's Office? The fastest route is their online Open Records Request portal. Once you submit, you can log back in to check status updates and download any records that get released.
