Setting Up Video Visits Through Securus Video Connect: What CDCR Families Need to Know
Video visits can feel confusing the first time, especially during a system change. Here's how Securus Video Connect works for CDCR, what you'll need ahead of time, and the simplest way to get set up.
Securus Video Connect is entirely web-based. You can schedule and join video sessions with your incarcerated loved one from anywhere with internet access. Use the free Securus app, a computer, or a tablet.
For CDCR, you don't need a Securus online account just to receive free phone calls. Video visits are different. If your loved one's CDCR facility offers videoconferencing or electronic messaging, you'll need a Securus online account to use those services.
Note: Create your Securus account before your loved one's facility transitions. That's the simplest way to avoid delays once video visits become available.
Prepare Devices Funding
- ✓ Register for a Securus account in the Securus app or on the Securus website.
- ✓ In the app, go to Video Connect and enable video visits by selecting the option to allow video calls.
- ✓ Use a device that can run the free Securus app (or use a computer or tablet) and make sure you have reliable internet access.
- ✓ If you plan to receive video calls, set up AdvanceConnect in the Securus app and add funds for prepaid video calls.
Since Video Connect runs in a browser, your setup matters. Use the free Securus app or sign in from a computer or tablet. Test your device and internet connection before your scheduled visit.
- Create your Securus account early. CDCR families are advised to set this up prior to their loved one’s facility transition.
- Turn on Video Connect access in the app. In the Securus app, go to Video Connect and register by selecting the option that allows video calls.
- Set up AdvanceConnect if you plan to video visit. Use AdvanceConnect in the app to set up and add funds for prepaid video calls.
- Schedule and join your session through Securus Video Connect. Since it is web-based, you can participate using the free app, a computer, or a tablet with internet access.
Start by registering with Securus and enabling Video Connect so you're ready when your loved one's facility offers it. Check official CDCR and Securus communications for rollout updates and facility-specific availability notices.
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