How to Visit Facility

Visits at this facility are scheduled through the CDCR GTL visit scheduling portal. Once signed in, you can set up new visits and manage ones you already have on the books. Returning users can sign in with either a Visitor ID or email, plus a password. New to the system? The portal has a "CLAIM ACCOUNT" option to create or recover your profile. This guide covers how the portal sign-in and scheduling flow works. It does not include facility-specific details like visiting hours, approval requirements, fees, dress code, or what you can bring. Verify those separately before you make the trip.

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• ✓ Open the CDCR GTL visit scheduling portal and get to the sign-in page so you can schedule and manage visits.
• ✓ If you are a returning user, sign in using your Visitor ID or email, plus your password.
• ✓ If you are a new user, use the “CLAIM ACCOUNT” option to create or claim your account.
• ✓ Schedule the visit through the portal, then use the same portal later to manage upcoming visits if you need to make changes.
• ✓ After you schedule, look for the system’s confirmation (the portal indicates scheduled visits are confirmed instantly).

Before you plan your day around a visit, confirm a few details the portal login page does not spell out. First, sort out your account access. Know whether you need to sign in with a Visitor ID or email, and have the information ready that the "CLAIM ACCOUNT" process requires so you do not get stuck mid-registration. Second, double-check your confirmation. The portal says visits are confirmed instantly, but verify the appointment actually shows up in your scheduled visits list after you submit. Finally, look up the facility's visitation rules separately. Visiting hours, eligibility requirements, and any costs or restrictions are not covered by the portal itself.

• ✓ Confirm which login option you should use (Visitor ID vs. email) and make sure your password works before you try to schedule.
• ✓ If you need it, complete the “CLAIM ACCOUNT” process and note exactly what identifying details it requires.
• ✓ After scheduling, confirm the visit shows as scheduled in the portal, since visits are expected to be confirmed instantly.
• ✓ Verify facility-specific visitation rules separately (hours, approval requirements, fees or costs, and any other visit-day restrictions).