What CMF Families Need to Know About Photos & Messages Before the ViaPath→Securus Tablet Exchange

California Medical Facility (CMF) is switching from ViaPath to Securus tablets - and the timing matters. Some content on the old tablets won't carry over. CDCR says the dates are tentative, so treat the listed window as your deadline and act as soon as you can.

Nontransferable

• ✓ Photos
• ✓ E-messages
• ✓ Media purchased through ViaPath

Here's the hard part: photos, e-messages, and any media purchased through ViaPath won't transfer to the new Securus tablets. If your loved one has pictures, message threads, or purchased content they can't replace, assume it'll be gone after the exchange - unless they find a way to preserve it beforehand.

1. Treat 2/26–2/27 as your cutoff - CMF’s tablet exchange is scheduled for 2/26–2/27, so anything you want saved needs attention before that window.
2. Have your loved one identify what they can’t afford to lose - CDCR says photos, e-messages, and ViaPath-purchased media won’t transfer, so the first move is figuring out what’s on the ViaPath tablet that matters most.
3. Ask them to preserve what they can, in whatever way is available to them - The facility isn’t promising a transfer for those items, so if your loved one has any option to save copies before turning the ViaPath tablet in, this is the time to do it.
4. Expect last-minute changes and plan for them - CDCR says the transition dates are tentative and could change, and there may be intermittent outages during the transition, so don’t wait until the final day to try to sort out important photos or messages.

During CMF's transition, your loved one will turn in their ViaPath tablet and receive a new Securus one. Expect intermittent outages during this period. The posted dates are tentative, so service disruptions or timing shifts around the exchange window are possible.

Questions Checklist

• ✓ For your loved one: What photos do you have saved on the ViaPath tablet that you want to keep?
• ✓ For your loved one: Are there e-message threads you want to save or write down before the exchange?
• ✓ For your loved one: Did you buy any media through ViaPath that you’re worried about losing?
• ✓ For staff (or for confirmation through official updates): Are CMF’s transition dates still 2/23 for phones and 2/26–2/27 for tablets?
• ✓ For staff (or for confirmation through official updates): Should families expect any outages or downtime during the exchange window?

For the latest updates, check CDCR's tablet transition information and the facility rollout schedule for CMF. Remember: dates are tentative, and outages may happen during the switch. If you're trying to protect photos or messages, earlier is safer than later.