Phone & Messaging
How to Contact an Inmate at Facility
If your loved one is housed at a CDCR facility like California Medical Facility, Securus is the communications provider you'll use to stay in touch.
Send Commissary at Vacaville Medical Facility, CA.
How to deposit funds, commissary, and payment options
Overview
For California Medical Facility, create a Securus account before your loved one transfers. Securus supports telephone calls, video calls, and electronic messaging. Account requirements vary by service: free phone calls may not require a web account, but video visits and electronic messages do. Money you add typically goes into a trust or commissary account for commissary purchases, phone time, and hygiene items. Authorized deductions like restitution may reduce the balance. Common ways to add funds include online or mobile vendor portals, phone deposits, lobby kiosks, and U.S. Postal Service money orders. Accepted options depend on the facility or county. Verify the person's full name and booking or ID number, follow the vendor's instructions, and check fees and posting times. Don't mail cash.
Find an Inmate at Vacaville Medical Facility, CA
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Quick Facts
- Families should create a Securus account prior to their loved one’s facility transition.
- Securus provides telephone calls, videocalls, and electronic messages.
- An online Securus account is not required for free phone calls but is needed for videoconferencing and electronic messaging.
- Do not mail cash; most facilities explicitly refuse cash sent by mail.
Common Questions
Do I need a Securus account for video visits or electronic messages at California Medical Facility?
Yes. Securus guidance says an online account is required for videoconferencing and electronic messaging. A web account isn't required for free phone calls, but creating an account before a transfer is recommended.
What are common ways to add money to an incarcerated person’s account?
Common deposit methods include online or mobile vendor portals, phone deposits, lobby kiosks, and U.S. Postal Service money orders. Confirm the incarcerated person's full name and booking or facility ID, then follow the vendor's instructions for amounts, fees, and posting times.
Can I mail a money order or cash to California Medical Facility?
Money orders are commonly listed as a way to add funds, but whether they're accepted depends on the facility. Don't mail cash. Most facilities refuse cash sent by mail.
Other Guides for Vacaville Medical Facility, CA
Sending Commissary
How to Send Money to Facility
Sending money depends on which communication provider the facility uses. Here's what you can do right now, plus what to confirm before adding funds to an account.
How to Switch from ViaPath to Securus and Request a ViaPath Refund (for CDCR families)
CDCR is switching communication services from ViaPath to Securus. Here's what you need to do now to keep receiving calls and get ready for video and messaging, plus how to request a refund for any unused ViaPath funds.