Phone & Messaging
How to Contact an Inmate at Facility
If your loved one is housed at a CDCR facility like California Medical Facility, Securus is the communications provider you'll use to stay in touch.
Contact an Inmate at Vacaville Medical Facility, CA.
Mail, photos, messaging, and phone/call options for staying in touch.
Overview
CDCR is transitioning communications from ViaPath to Securus at its institutions, including California Medical Facility (CMF). This affects phone, video, and tablet messaging. Securus Video Connect is the web-based system for scheduling and joining video sessions through the app, a computer, or a tablet. You don't need an online account to receive standard free audio calls, but you do need one for videoconferencing and electronic messaging. Messaging options include texts, photos, eCards, and short video clips sent to incarcerated people. While CMF completes its switch, use whichever platform your institution currently supports. To prepare, create a Securus account and add prepaid funds for video or other paid services when they become available.
Find an Inmate at Vacaville Medical Facility, CA
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Quick Facts
- CDCR is transitioning its communications services from ViaPath to Securus.
- Securus states an online account is not required for free standard audio calls but is required for videoconferencing and electronic messaging.
- Securus Video Connect lets families schedule and join video sessions using the Securus app, a computer, or a tablet.
- Securus messaging supports sending messages, photos, eCards, and short video clips to incarcerated people.
Contact & Communication Guides
Video Call Costs at CMF After the Switch to Securus: What Changes and How Much You’ll Save
CMF is switching from ViaPath to Securus — and that means new per-minute rates and a different way free minutes work. Here's what's changing, with simple math to help you plan your monthly budget.
Common Questions
Do I need a Securus account to make video visits at California Medical Facility?
Yes. You need an online Securus account to schedule and join video visits through Securus Video Connect. If CMF hasn't switched yet, use the current platform until the transition is complete.
Are standard phone calls free at CMF during the switch to Securus?
Standard audio calls from institution phones and tablets are free based on statewide guidance. Securus also notes you do not need an online account to receive those free phone calls.
What should I do now to prepare for CMF’s switch to Securus?
Create a Securus account on the web or in the mobile app so you're ready for video visits and messaging when they become available at CMF. If you plan to pay for video visits or other paid services, add prepaid funds. Check whether CMF is already on Securus or still on ViaPath.
Other Guides for Vacaville Medical Facility, CA
Sending Commissary
How to Send Money to Facility
Sending money depends on which communication provider the facility uses. Here's what you can do right now, plus what to confirm before adding funds to an account.
How to Switch from ViaPath to Securus and Request a ViaPath Refund (for CDCR families)
CDCR is switching communication services from ViaPath to Securus. Here's what you need to do now to keep receiving calls and get ready for video and messaging, plus how to request a refund for any unused ViaPath funds.
Visitation
How to Visit Facility
Visits at this facility are scheduled through the CDCR GTL visit scheduling portal. Once signed in, you can set up new visits and manage ones you already have on the books. Returning users can sign in with either a Visitor ID or email, plus a password. New to the system? The portal has a "CLAIM ACCOUNT" option to create or recover your profile. This guide covers how the portal sign-in and scheduling flow works. It does not include facility-specific details like visiting hours, approval requirements, fees, dress code, or what you can bring. Verify those separately before you make the trip.
