How to send messages, photos, and packages
CDCR awarded a statewide telecommunications contract to Securus Technologies on February 21, 2025, with an interim ViaPath agreement covering the transition period. California Medical Facility (CMF) appears on CDCR's tablet rollout schedule with institution-specific transition dates—though those dates are tentative, and CDCR warns to expect intermittent outages as each site switches over. During the transition, incarcerated people at CMF must exchange their ViaPath tablets for new Securus tablets. Any content purchased or stored on ViaPath—photos, e-messages, media—won't transfer. Families can request refunds for unused ViaPath balances through the ViaPath call center. Incarcerated balances get refunded automatically to trust accounts. CDCR posts per-minute phone and video rates for both vendors. Securus lists lower video per-minute rates and changes the amount of free video calling. Families fund video calls through Securus AdvanceConnect/Video Connect.
Search for a loved one and send messages and photos in minutes.
CDCR’s tablet rollout schedule lists CMF-specific transition dates, but they’re marked as tentative. CDCR also warns to expect intermittent outages during the transition.
No. Photos, e-messages, and other media purchased or stored on ViaPath will not transfer to the new Securus tablets.
Request a refund for unused ViaPath balances through the ViaPath call center. Any remaining balance on an incarcerated person’s account is refunded automatically to their trust account.
No. Family members can’t send quarterly packages directly to someone at California Medical Facility; quarterly packages must be purchased through private vendors authorized and approved by the CDCR.
Contact Lt. Victor Espinoza using the facility-provided contact information to start the application process. For religious vendor questions, reach out to the separate contact for the Incarcerated Persons Religious Vendor Package Program.
Mail is typically inspected and screened for contraband, and legal mail often receives special handling. Put the incarcerated person’s full booked name and required identifier on the envelope, include your printed return name and address, and avoid decorative or hard-to-inspect items while following rules on photos and formats.
If your loved one is at California Medical Facility (CMF), setting up a Securus account now saves you a scramble later—especially once CMF's transition dates arrive.
CMF is switching from ViaPath to Securus — and that means new per-minute rates and a different way free minutes work. Here's what's changing, with simple math to help you plan your monthly budget.
California Medical Facility (CMF) is switching from ViaPath to Securus tablets—and the timing matters. Some content on the old tablets won't carry over. CDCR says the dates are tentative, so treat the listed window as your deadline and act as soon as you can.
