What Happens to Your Letter After You Mail It — Metro Detention Center's Digital Mail System and How to Track It
Mailed a letter to someone at Metro Detention Center (LMDC) and wondering what happens next? Your mail gets processed off site, scanned into a digital system, and delivered electronically—your loved one reads it on a secure device inside the facility. You can track the whole process using LMDC's free MailGuard tracker.
Regular postal mail at Metro Detention Center (LMDC) doesn't go straight from your mailbox to your loved one's hands. Instead, it's processed off site and scanned into a digital system. This applies to postcards, letters, and greeting cards. Once scanned, the mail is delivered digitally to the facility - your loved one views it electronically rather than receiving the original paper version.
Key point: Paper letters aren't physically handed over at LMDC. All incoming postal mail is processed off site, scanned, and delivered digitally.
Once your mail is scanned into LMDC's system, it becomes available for electronic viewing. The facility makes scanned postal mail accessible through kiosks or tablets with password protection. What this means in practice: your loved one reads a digital copy of what you sent. They won't be opening the original envelope.
Privacy note: Access is password-protected, so viewing is tied to the inmate's secure login on kiosks or tablets.
- Create a MailGuard tracker account - LMDC uses the MailGuard Service, and the tracker account is free.
- Use the tracker to follow your mail - once you’re signed up, you can check on items you’ve sent through the postal system.
- Turn on notifications - this is how you’ll get updates, including if something is rejected.
- ✓ View delivery status
- ✓ Receive rejected-mail notifications
- ✓ Download copies of processed mail
A "rejected" notice in MailGuard means your item didn't make it through processing into the digital system. Read the rejection notice carefully - it explains what happened to that specific piece of mail. Treat a rejection as a signal to pause and adjust before mailing again. That saves you time, postage, and frustration.
- Review the notice details - make sure you understand what MailGuard flagged about the item.
- Call for clarification if you’re still stuck - if you can’t find what you need on LMDC’s inmate webpage or you need a clear answer about what to do next, contact the inmate information line at 502-574-8477.
MailGuard shows status updates and rejections, but it won't answer every question - especially timing questions like exactly when a letter will be scanned or when your loved one will see it. Some details are hard to pin down from the tracker alone. If you've checked the LMDC inmate webpage and still can't find what you need, call the LMDC inmate information line at 502-574-8477.
Quick tip: Sign up for the free MailGuard tracker to get delivery status and rejection notices. For questions the tracker or LMDC's inmate webpage can't answer, call 502-574-8477.
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