How to send messages, photos, and packages
Need help with communication at Metro Detention Center? Your main contacts are Metro311 (311 or (502) 574-5000) and the Louisville Metro Department of Corrections general information line at (502) 574-8477. Most communication options (phone calls, video visits, secure messaging, tablets, and mail) run through an approved third-party vendor rather than the jail itself. You'll typically need to set up an account before using these services. Phone calls and electronic messages are commonly monitored or recorded. Attorney communications may be handled differently depending on the service and facility rules. Video visits are generally scheduled through the vendor's system and may require prior approval plus matching identification. For scheduling, access, or troubleshooting issues, call Metro311 or the DOC information line.
Search for a loved one and send messages and photos in minutes.
Mail sent to someone at Metro Detention Center (LMDC) doesn't go straight to the jail. It's routed off-site for processing, then delivered to the inmate digitally.
Mail for someone at Louisville Metro Corrections goes through a third-party processor, so the exact address format and your loved one's booking/ID number are essential. Here's the copy-ready address, how to label your envelope, and how to track delivery.
Sending mail to someone at Louisville Metro Detention Center (LMDC) works differently than regular mail: your letter gets processed off-site, then delivered digitally through a kiosk or tablet. The key is using the correct Smart Communications address and including the right identifying information so it reaches the right person.
Metro Detention Center uses an off-site mail processor for regular postal mail. Your letter gets processed off site, scanned, and delivered digitally to the person in custody. This means your loved one won't hold the original paper letter. They'll view a scanned copy on password-protected kiosks or tablets inside the facility.
Mailed a letter to someone at Metro Detention Center (LMDC) and wondering what happens next? Your mail gets processed off site, scanned into a digital system, and delivered electronically—your loved one reads it on a secure device inside the facility. You can track the whole process using LMDC's free MailGuard tracker.
For general help or policy questions, call Metro311 at 311 or (502) 574-5000, or the Louisville Metro DOC information line at (502) 574-8477. Most phone, video, and secure messaging services use a third-party vendor, so you'll need to create an account and complete any approval steps first. Phone calls are typically initiated by the incarcerated person, and video visits must be scheduled through the vendor system.
Calls and electronic messages are typically monitored or recorded, though details vary by service and communication type. Attorney communications may be treated differently depending on the vendor and facility procedures.
Call Metro311 at 311 or (502) 574-5000 for local assistance, or the Louisville Metro DOC general line at (502) 574-8477 for department-level questions. For next steps and troubleshooting, Metro corrections pages often direct people back to Metro311.
Need to reach someone held at Louisville Metro Department of Corrections? Here's the right phone number for your situation, plus the facility address for reference.
Need to help someone at Metro Detention Center? The Louisville Metro Department of Corrections (LMDC) uses
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