Send Photos & Mail at Metropolitan Detention Center

How to send messages, photos, and packages

Overview

Metropolitan Detention Center uses GTL for video visitation, so you'll need an online GTL account before scheduling a visit. During signup, GTL asks for your name, address, phone number, email, and a password. One key detail: your first name must match your government-issued ID exactly, or you could face delays. The whole process typically takes less than five minutes. Already using GTL for inmate tablet messaging? You can use the same login for video visits. No separate visitation account needed. Your password must be at least eight characters and include one number, one uppercase letter, and one lowercase letter. Once your account is active, you can schedule visits online during the facility's normal visitation hours. Be ready to show ID when requested.

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Quick Facts

  • Visitors must create an online GTL account to use MDC’s video-visitation system.
  • GTL account signup requires your name, address, phone number, email address, and a password.
  • Your first name on the GTL account must match your government-issued ID to avoid service or visitation delays.
  • GTL passwords must be at least 8 characters and include one number, one uppercase, and one lowercase character.
  • If you already have a GTL account for inmate tablet messaging, you do not need to create a separate visitation account.

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Common Questions

How do I set up a video-visit account for Metropolitan Detention Center?

Start by setting up an online GTL account for Metropolitan Detention Center's video visitation system. You'll enter your name, address, phone number, email, and a password. Make sure your first name matches your government-issued ID exactly to avoid delays. The account is usually active in under five minutes, and from there you can schedule visits online during normal visitation hours.

Can I use the same GTL account I already have for inmate messaging to schedule video visits at MDC?

Yes. GTL uses the same account for inmate tablet messaging and the visitation system, so you do not need a separate visitation account.

What are the GTL password requirements for MDC video-visitation accounts?

Passwords must be at least eight characters long and include at least one number, one uppercase letter, and one lowercase letter.

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