How to Set Up an ICSolutions Account for Video Visits with Miami County Jail

Miami County Jail offers video visits through ICSolutions Video Visitations. You can visit on-site at the facility or connect remotely using the web or the ICS Mobile app. Either way, you'll need an approved ICSolutions account first. Approval requires a valid government-issued ID, so have that ready before you start registering.

Required Info Docs

• ✓ A valid government-issued ID (you’ll need it for account approval)
• ✓ A preferred username
• ✓ A 4-digit PIN
• ✓ A password (you’ll enter it twice to confirm)
• ✓ The relationship you’re registering under (some “privileged” relationships require facility approval before you can schedule non-recorded visits)

1. Open ICSolutions on the web or the ICS Mobile app - Either option works for getting registered for visitation.
2. Choose “Register For Visitation” - This is the registration path used for video visiting.
3. Create your login details - Enter your preferred username, set a 4-digit PIN, and create a password (you’ll type it twice to confirm).
4. Complete the registration prompts - Follow the on-screen steps to finish your visitation registration.
5. Submit your registration for approval - Once submitted, you’ll need to wait for approval before you can schedule a visit.

During registration, you'll select your relationship to the person you want to visit. If you choose a

Running into problems with registration or scheduling? Contact ICSolutions Visitation Support directly. Call toll-free at 888-646-9437 or email customer@ICSolutions.com.

Quick Checklist

• ✓ Have your valid government-issued ID ready for the approval process
• ✓ Create your username, 4-digit PIN, and password (with the password entered twice)
• ✓ Define your relationship to the incarcerated person (privileged relationships require Site Administrator approval for non-recorded visits)
• ✓ Wait for approval (account reviews/approvals are handled during normal business hours) before trying to schedule

Once approved, you can schedule on-site or off-site video visits through ICSolutions. On-site video visitation at the Miami County Incarceration Facility is free but limited to one 30-minute visit per visitor per week. You can bring up to four visitors at a time (children count toward that limit). Plan to arrive about ten minutes before your scheduled start time. Off-site video visits may have fees - those rates are set by ICSolutions, not the Miami County Sheriff's Office. If you need to cancel an off-site visit, do it at least 24 hours ahead to avoid being charged.