ICSolutions cancellation and refund policy families need to know for Miami County Jail
Paying for an off-site video visit at Miami County Jail? The two things you need to know: cancel at least 24 hours ahead, and go through ICSolutions for any refund issues. Here's how it all works so you don't end up with an unexpected charge.
ICSolutions sets the fee for off-site video visits with Miami County Jail - not the Sheriff's Office. Any questions about pricing or payment problems go back to the vendor running the video system.
Refunds go through ICSolutions, not the Miami County Sheriff's Office. The Sheriff's Office won't handle funding disputes either. If you've been charged incorrectly or need money back for an off-site video visit, take it directly to ICSolutions.
Need to cancel? Do it at least 24 hours before your scheduled visit time. Cancel any later and ICSolutions will charge you.
Don't assume a missed visit automatically gets refunded. ICSolutions' policy for Miami County Jail is straightforward: no refunds for scheduled off-site video visits that don't happen - unless you can prove a technical problem caused it. That proof requirement matters. If your call drops, won't connect, or ends early, you'll need documentation to get the charge reversed.
Note: Take refund disputes to ICSolutions support. They'll review whether a technical issue caused the missed visit - and they'll want proof.
How to Contact
- ✓ ICSolutions Visitation Support (registration/scheduling help): 888-646-9437
- ✓ ICSolutions Visitation Support (email): customer@ICSolutions.com
- ✓ Refunds for off-site video visits: handled through ICSolutions
- ✓ Miami County Sheriff’s Office: does not handle funding disputes related to ICSolutions video visitation
- Write down what happened right away - note the date/time, whether you could connect at all, and when the visit dropped or froze.
- Save what you can as proof - take screenshots of error messages and keep any confirmation details you have for the scheduled visit.
- Try reconnecting once - if the system allows you back in, rejoin promptly so the visit can continue.
- Report the issue to ICSolutions Visitation Support - contact 888-646-9437 or email customer@ICSolutions.com and explain that the visit was not completed due to a technical problem.
- Be ready to provide documentation - ICSolutions’ refund policy for Miami County Jail hinges on technical difficulty being proven when a scheduled off-site visit isn’t held.
Reminder: ICSolutions won't refund a missed off-site video visit unless you can prove a technical problem. Screenshot errors, note the time, and document what happened so support has something to review.
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