What Happens If You Cancel Your ICSolutions Video Visit at Miami County Jail

ICSolutions requires at least 24 hours' notice to cancel an off-site video visit at Miami County Jail - cancel later than that, and you'll still be charged. One thing worth knowing: ICSolutions sets the fees for off-site video visits, not the Miami County Sheriff's Office. That means the cancellation rules and any charges are handled through the vendor's system.

Need a refund after canceling, or think you were charged by mistake? That goes through ICSolutions. Miami County's policy is clear: all refunds for off-site video visits are handled by ICSolutions, and the Sheriff's Office won't get involved in billing disputes. Calling the jail won't help resolve a charge on your card - ICSolutions is the one that can look up your payment and sort out what happened.

Scheduled a visit that didn't happen? Don't assume you'll automatically get your money back. ICSolutions' policy is straightforward: no refunds for off-site visits that were scheduled but not held, unless you can prove a technical issue on their end prevented the visit from completing.

For help with registration, scheduling, or anything affecting your visit - including issues that might lead to a refund request - contact ICSolutions Visitation Support directly. Call toll-free at 888-646-9437 or email customer@ICSolutions.com. Since all refunds go through ICSolutions, their support team is the fastest route to dispute a charge or find out your options.

• ✓ The name on the account you used to schedule the visit
• ✓ The date and start time of the scheduled visit
• ✓ Any confirmation email or receipt details you have
• ✓ A brief description of what happened (for example: cancelled late, couldn’t connect, visit didn’t start)
• ✓ Screenshots or error messages (if you saw any)

1. Confirm you have the right setup early - Off-site video visits require a computer or an Apple/Android smartphone or tablet with high-speed internet and a webcam, so check your device and connection before the day of the visit.
2. Treat the appointment time like a deadline - If you think you might need to reschedule, decide as soon as you can so you’re not stuck inside the 24-hour window.
3. Cancel more than 24 hours ahead whenever possible - ICSolutions advises cancelling at least 24 hours before the visit starts; if you miss that window, a charge will be incurred.