How to send messages, photos, and packages
Inmates at Miami County Jail can make outgoing phone calls after they're booked in. Phone system rules are posted in each housing unit. For face-to-face time, the facility uses ICSolutions for non-contact video visitation—available through the ICS Mobile app, a computer or tablet, or on-site terminals. Before scheduling any visit, you'll need to create an ICSolutions account, provide a valid government-issued ID, and wait for approval. Off-site visits require a computer or smartphone/tablet with high-speed internet and a webcam. Running into scheduling or tech problems? ICSolutions offers toll-free phone and email support. Keep in mind that calls and video sessions may be monitored or recorded—check facility rules and vendor terms for details.
Search for a loved one and send messages and photos in minutes.
Miami County Jail doesn't accept personal mail directly at the facility. Everything goes through the ICSolutions Digital Mail Center instead. Here's how it works: your mail gets scanned at the Digital Mail Center, then made available for your loved one to view on inmate tablets through the eMessaging/DMC apps. They'll read a digital copy on-screen rather than receiving the original paper.
Miami County Jail routes personal mail through the ICSolutions Digital Mail Center. Your letter gets scanned and delivered digitally to the person inside. Follow the format rules, include proper return materials, and your mail won't get returned or tossed.
Miami County Jail uses a digital mail process. Your letter goes to a scanning center—not directly to the jail—which affects what gets accepted and what comes back to you.
Want to write someone at Miami County Jail? Here's the key thing: all personal mail goes through a digital scanning system. What you send—and how you send it—makes a real difference.
Trying to support someone at Miami County Jail? A lot of what people typically mail—packages, money orders, even magazines—won't make it through. Here's what gets rejected, what's handled differently, and the approved ways to send support instead.
Yes. All inmates can make outgoing phone calls upon incarceration, and the inmate phone system rules are posted in the housing units.
Create an ICSolutions account, upload a valid government-issued ID, and wait for approval before you schedule. Once approved, you can set up on-site or off-site video visits through ICSolutions; off-site visits require a compatible device and internet.
ICSolutions provides help through toll-free phone and email support for scheduling and technical issues.
No. Miami County Jail says personal mail addressed directly to the jail will not be accepted and may be returned to the sender. Compliant mail is routed through the ICSolutions Digital Mail Center and scanned for viewing on inmate tablets or kiosks.
Yes, as long as they meet the facility’s requirements. Photos and drawings are accepted for scanning, but paper items larger than 8.5 x 11 inches and non-paper items won’t be accepted. If you want the originals returned, include a self-addressed stamped envelope.
No. Packages, certified mail, checks, money orders, and publications are not accepted and will be returned to the sender. Legal mail addressed directly to the facility is still accepted under the jail’s guidelines.
On-site video visits take place at the Miami County Incarceration Facility, 2042 N CR 25A, Troy, Ohio 45373. Hours run daily from 8:00 AM to 8:30 PM—including holidays—giving you plenty of flexibility when scheduling.
Getting reading material to someone at Miami County Jail means following their specific process. Here's how book deliveries work, what gets rejected, and how to avoid common mistakes.
Miami County Jail offers two video visitation options through ICSolutions: free on-site visits at the Troy facility and paid off-site visits you can do from home. The right choice depends on cost, how often you want to visit, and whether you have the tech setup for an at-home call.
