How to Contact an Inmate at Middlesex Jail & House of Correction (MA)
Staying in touch with someone at Middlesex Jail & House of Correction comes down to two channels: outgoing phone calls from inside the facility and mail delivered digitally. Here's what works, what doesn't, and what to double-check before you send anything.
Phone contact starts after the person gets a housing assignment. Once that happens, they can place outgoing calls from phones inside the facility. You cannot call them directly. Middlesex Jail & House of Correction does not allow incoming calls to incarcerated individuals. Keep in mind that all calls are subject to recording and monitoring and may be used in a court of law.
Mail works differently here. As of August 1, 2024, Middlesex Sheriff's Office switched personal mail to a digital delivery system run by Securus Technologies. Securus receives, opens, and scans all personal mail into digital files. They keep the originals for 60 days before destroying them. If you want your original letter returned, include a self-addressed stamped envelope. Two exceptions still go through regular postal service: privileged and legal correspondence, and publications sent directly from a publisher or authorized retailer.
Note: Middlesex Sheriff’s Office employees are not permitted to deliver personal messages to inmates. If you need to get a message through, use the approved phone or mail options instead.
Steps to Follow
- ✓ Wait until your loved one has a housing assignment, then expect contact by outgoing calls from inside the facility.
- ✓ Do not expect to place an incoming call to an incarcerated person at this facility, incoming calls are not accepted.
- ✓ For trouble receiving calls, to request a block or unblock, or to set up an account, contact Securus Technologies at 800-844-6591 or online.
- ✓ Send personal mail through the Securus digital delivery process (mail is received, opened, and scanned into digital files).
- ✓ If you want the original letter back, include a self-addressed stamped envelope. Otherwise, the original is kept for 60 days and then destroyed.
- ✓ Send privileged or legal correspondence, and publications shipped directly from a publisher or authorized retailer, through the postal service (these are accepted outside the digital mail process).
If calls aren't coming through or you think your number is blocked, contact Securus directly. Middlesex Jail & House of Correction directs families to reach Securus Technologies at 800-844-6591 or online for account setup questions and block or unblock requests. Before spending time troubleshooting on your own, confirm you're using the current Securus contact method and that the phone number on file is correct.
Mail procedures can change quickly, so confirm details before sending anything time-sensitive. Middlesex Sheriff's Office states that personal mail moved to Securus digital delivery effective August 1, 2024. Securus receives, opens, and scans the mail, keeps originals for 60 days before destroying them, and will return originals if you include a self-addressed stamped envelope. Sending legal mail or publications? Double-check that your item fits the exceptions that still go through postal service: privileged and legal correspondence, and publications sent directly from a publisher or authorized retailer.
Privacy reminder: Calls are subject to recording and monitoring and may be used in a court of law, and staff are not permitted to deliver personal messages. If you have legal or privacy questions about what to share, get guidance from your attorney or confirm with facility administration.
Find an Inmate at Middlesex Jail & House of Correction
Search for a loved one and send messages and photos in minutes.
