How to send messages, photos, and packages
Communication at Middlesex Jail & House of Correction works through outgoing phone calls placed by incarcerated people after they've been assigned housing. You can't call into the facility to reach someone, and staff won't pass along personal messages. All calls are recorded and monitored. The facility uses Securus Technologies for phone service. Securus also offers video visitation, available since April 15, 2021 as a supplement to in-person visits. Video visits follow the same security and monitoring policies as regular visitation. To receive calls or book a video visit, set up an account with Securus and complete any required pre-approval to get on the person's approved list. Having trouble receiving calls or need a Block/Unblock? Contact Securus directly.
Search for a loved one and send messages and photos in minutes.
Sending mail to someone at Middlesex Jail? The process changed on August 1, 2024. Personal letters now go through Securus Technologies as digital mail — which means a different address and a different delivery method for your original letter.
No. People in custody can place outgoing calls, but Middlesex Jail & House of Correction does not accept incoming calls.
Create an account with Securus Technologies and complete any required pre-approval so you can be added to the person’s approved list before calls or video visits will work. For trouble receiving calls, Block/Unblock requests, or other issues, contact Securus for support.
Yes. Phone calls are subject to recording and monitoring, and video visits are provided under existing visitation security and monitoring policies.
Address the envelope to the inmate’s full name (include their ID number if you have it). Send it to: Securus Digital Mail Center - Middlesex, PO Box 25555, Tampa, FL 33622.
Securus scans personal mail for digital delivery and keeps the original physical correspondence for 60 days before destroying it. If you want the original returned, include a self-addressed stamped envelope with your mailing.
Privileged/legal mail and publications from publishers or authorized retailers are excluded from the digital program and continue through the postal service. Starting Jan. 2, 2025, attorneys must use an Attorney Control Number (ACN) by submitting an ACN Request Form to MSOLegalMail@sdm.state.ma.us; for ACN/AVS questions, contact Assistant Deputy Superintendent Crystal Swinimer at cswinimer@sdm.state.ma.us or 978-932-3526.
Staying in touch with someone at Middlesex Jail & House of Correction comes down to two channels: outgoing phone calls from inside the facility and mail delivered digitally. Here's what works, what doesn't, and what to double-check before you send anything.
Need to add money to someone's account at Middlesex Jail & House of Correction? You can deposit in person at a kiosk or remotely through Access Corrections.
Visiting someone at Middlesex Jail & House of Correction is straightforward once you know the timing rules and what documents to bring. Here's what you need to plan your trip and avoid getting turned away at the door.
