How to Schedule a Video Visit at Milwaukee Secure Detention Facility (MSDF)

To schedule a video visit at MSDF, you'll book through ICSolutions - not through MSDF staff. You can schedule online through ICSolutions or by calling 1-888-506-8407. Visits must be scheduled at least 48 hours ahead but no more than 4 weeks in advance. If you're hoping to snag a popular time slot, book early within that window.

Before you try to schedule, confirm you're eligible. MSDF video visits are only available to people on the incarcerated person's approved visiting list.

MSDF only allows video visits with people on the approved visiting list. If you're not on that list, the scheduling system won't recognize you as eligible - so confirm this first before setting up an account or searching for appointment slots.

Next, get the Party ID from the person at MSDF. They're responsible for giving approved visitors their specific Party ID, along with the exact spelling of the visitor's name as it appears on the visitor application. When you register with ICSolutions, that spelling matters. Your registration information needs to match the visitor application exactly, or you'll run into problems booking or connecting to the visit.

Once you're registered, make sure you're working within MSDF's scheduling window. Video visits must be scheduled at least 48 hours in advance, and you can't book more than 4 weeks ahead. Schedule through ICSolutions online or by phone at 1-888-506-8407.

Not seeing good options? Timing is usually the issue - not something you're doing wrong. Each person at MSDF may have up to three 26-minute video visits per day, seven days a week, but availability depends on the schedule and video units. Your best bet is to look early within the 4-week window and stay flexible on the day and time.

• ✓ Schedule as soon as you’re allowed (48 hours to 4 weeks before the visit)
• ✓ If the time you want is full, try alternate days and times within the allowed window
• ✓ If you think your account or booking access is the issue, call ICSolutions at 1-888-506-8407 for help

At MSDF, the incarcerated person may have up to three video visits per day, seven days a week. Each visit lasts 26 minutes and is subject to the schedule and availability of video units.

That daily limit is useful for planning. If you miss a visit or can't find an opening on a certain day, other slots may be available - sometimes even the same day. Book the specific visit you want as soon as your 48-hour-to-4-week window opens, especially if you're coordinating with multiple family members.

For scheduling problems, account issues, or trouble finding a visit, contact ICSolutions online or call 1-888-506-8407. MSDF staff don't schedule video visits - the vendor handles all booking support.

For the actual visit, you can use your own device or one of five staff-provided devices in the MSDF lobby. If you're using a personal phone, tablet, or computer, make sure your internet connection is stable - keeping a solid connection during the call is your responsibility.