Mobile Metro Jail, AL

Start by registering to visit. Call 866-516-0115, or stop by the Metro Jail lobby at 450 St. Emmanuel Street Monday–Friday during posted hours. You should get a confirmation email—if it doesn't arrive, call 866-516-0115 for help. Visits must be scheduled at least 1 day and no more than 7 days ahead. Sign in 15 minutes before your scheduled time for both onsite and remote visits. Once registered, you can choose onsite or remote video visits. Onsite video visits at Metro Jail are free. Only approved visitors on an inmate's list may attend, with a limit of four visitors per inmate. All personal video visits are monitored and recorded.

Mail rules at Mobile Metro Jail are strict, so format everything correctly before sending. Incoming non-privileged mail must be a metered postcard—postage stamps aren't allowed. Your postcard needs to be rectangular and no larger than 4x6 inches. Padded envelopes won't be accepted. Include your full return address and address the postcard to the inmate by full name (and date of birth if you know it). All non-legal mail gets opened and inspected. If contraband is found that isn't a criminal offense, it's held for ten calendar days. Mail that arrives after release gets stamped "Return to Sender, No longer here" and sent back. Electronic photos in prohibited categories will be denied.

Adding money to an inmate's account at Mobile Metro Jail has changed. As of Sept. 1, 2023, the jail's Money Clerks no longer accept money orders for inmate trust deposits. The facility site also shows a "MONEY ORDER LIMIT IS $50.00"—worth noting if you're working from older instructions. Instead of in-person money-order deposits, the jail directs families to an InmateCanteen deposit link. Run into problems with a deposit? Contact the vendor directly (email ICCSupport@TKC32M.com or use the site chat)—not the facility. Inmates can use housing-area kiosks and tablets to order commissary and send requests. One request per message is allowed, and the system isn't for inmate-to-inmate messaging.

For Mobile Metro Jail contact information, check the Mobile County Sheriff's Office page—it lists the jail's main mailing address and a general phone number for non-emergency questions. Need a specific department? Use the direct lines: Metro Jail Administration at (251) 574-4702 handles administrative matters. Central Control at (251) 574-2321 handles on-site operational issues. To reach the warden or for medical-related questions, call (251) 574-3385 (medical reference: medical-3367). For urgent safety threats, call emergency services—don't rely on email. Not sure who handles your issue? Use the official contact page or call the Sheriff's Office general number to get directed.