How to Contact an Inmate at Mohave County Jail (AZ)

Mohave County Jail runs all inmate communications through NCIC Correctional Services. Phone calls, tablets, and remote video visits all use the same NCIC account, so you only need one login. To set up your account or get help, visit www.NCIC.com or account.ncinc.com. You can also reach NCIC customer support at (800) 943-2189.

Both on-site and remote visits follow set schedules, and you'll need to plan ahead. On-site visitation runs Monday through Friday, 7:30 a.m. to 3:00 p.m. Remote visits are available seven days a week during these windows: 7:30 a.m. to 11:30 a.m., 1:00 p.m. to 4:45 p.m., and 6:00 p.m. to 9:00 p.m. Either way, book your appointment at least 24 hours in advance.

Need inmate information or want to arrange bonding? Call the Mohave County Detention Facility at 928-753-0759. Public office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, the facility takes calls 24/7 for inmate information and bonding.

Want to help someone stay connected or cover commissary basics? You can add money to their account through TouchPay Holdings, LLC at 1-866-232-1899. There's also a deposit kiosk in the jail lobby.

1. Set up your NCIC account (or sign in). Mohave County Jail uses one NCIC account for phones, tablets, and visitation. Use www.NCIC.com or account.ncinc.com, or call NCIC customer support at (800) 943-2189 if you get stuck.
2. Schedule the visit at least 24 hours ahead. Both on-site and remote visits must be scheduled a minimum of 24 hours in advance, so plan your date and time before you try to book.

1. Pick the right window for on-site visitation. On-site visitation is Monday through Friday, 7:30 a.m. to 3:00 p.m.
2. Choose a remote time block that fits your schedule. Remote visitation runs seven days per week in three blocks: 7:30 a.m. to 11:30 a.m., 1:00 p.m. to 4:45 p.m., and 6:00 p.m. to 9:00 p.m.

1. Call the detention facility if you need inmate info or bonding help. The public office is open 8:00 a.m. to 5:00 p.m., Monday through Friday, and the facility can be reached at 928-753-0759.
2. Use the same number after hours if it is urgent. The facility states you can call 24/7 for inmate information or to arrange bonding.

1. Deposit funds by phone through TouchPay. Mohave County Jail lists TouchPay Holdings, LLC at 1-866-232-1899.
2. Use the lobby kiosk if you are depositing in person. The jail also notes a TouchPay kiosk is located in the jail lobby.

What-to-verify

• ✓ Confirm NCIC is still the system used for phones, tablets, and video (remote) visitation through one account.
• ✓ Double-check you are using the correct NCIC site for account setup/login (www.NCIC.com and/or account.ncinc.com).
• ✓ Verify the NCIC customer support number is still (800) 943-2189 before sharing payment details or funding an account.

• ✓ Confirm on-site visitation is still Monday through Friday, 7:30 a.m. to 3:00 p.m.
• ✓ Confirm remote visitation is still offered seven days per week in the listed blocks (7:30 a.m. to 11:30 a.m., 1:00 p.m. to 4:45 p.m., and 6:00 p.m. to 9:00 p.m.).
• ✓ Confirm visits still have to be scheduled at least 24 hours in advance for the date you want.

• ✓ Confirm public office hours are still 8:00 a.m. to 5:00 p.m., Monday through Friday.
• ✓ Confirm 928-753-0759 is still the correct number to call.
• ✓ Ask whether the same line is still handled 24/7 for inmate information and bonding, especially around holidays.

• ✓ Confirm TouchPay is still the deposit vendor for inmate funds.
• ✓ Confirm the TouchPay phone number is still 1-866-232-1899.
• ✓ Confirm the lobby kiosk is available when you plan to use it, and ask what payment methods are accepted and whether there are fees.