How to send messages, photos, and packages
Phone calls, video visits, and electronic messaging at Monmouth County Corrections all run through third-party vendors. If you use ConnectNetwork/AdvancePay, watch your activity closely. Accounts go inactive and can be forfeited after 180 consecutive days without use. Need a refund? Contact customer service at 877-650-4249. To use paid phone or video services, you'll generally need to open and activate an approved vendor account and add funds in advance. Keep privacy in mind, too. Phone calls and video visits are commonly monitored and recorded. Attorneys or other approved confidential visitors may have separate exemption processes. In August 2020, a Telmate data exposure affected thousands of users, compromising sensitive personal and payment information along with messages and grievance forms.
Search for a loved one and send messages and photos in minutes.
Sending mail to someone at Monmouth County Correctional Institution (MCCI) is doable, but the facility is strict about where items come from and how they're packaged. Use the address format below and stick to approved sources—otherwise, your mail gets returned.
Mail gets rejected at Monmouth County Correctional Institution (MCCI) for two main reasons: format issues (wrong envelope, wrong photo paper) or items the jail considers contraband. Follow the rules below to keep your letter or pictures from getting stamped "Return to Sender."
ConnectNetwork/AdvancePay accounts become inactive and are subject to forfeiture after 180 consecutive days of inactivity. You can request a refund by calling customer service at 877-650-4249.
Yes. In August 2020, the personal information of thousands of Telmate users was exposed, including names, IDs, Social Security numbers, payment card data, personal messages, and grievance forms.
Yes. You'll need to open and activate an approved vendor account before paid phone or video services will work. Complete the vendor's signup and add funds before accepting calls or scheduling video visits.
Getting in touch with someone at Monmouth County Corrections typically means planning an in-person visit and following the facility's screening and visitor rules. Here are the key rules and exact steps so you don't get turned away.
Need to get money to someone at Monmouth County Correctional Institution? You have two options: bring payment in person, or use ConnectNetwork for credit card deposits.
Getting money onto someone's account at Monmouth County Correctional Institution comes down to a few specific options. Here's what the facility accepts—plus some vendor-related issues worth knowing about.
