How to Contact an Inmate at Facility
Inmates at Monroe County Jail can place calls using phone cards they purchase, or they can make collect calls from the phone in their cell. The jail also offers remote communication through CIDNET. This includes video visits, messages, and phone calls. To get started, you create an account and buy data. Your balance gets used up as you communicate with your inmate.
Note: CIDNET requires you to register and provide personal information so facility officers can verify your identity. If you skip this step, you won't be approved to contact your inmate through CIDNET.
Steps to Follow
- ✓ Ask your loved one which calling option they are using at Monroe County Jail, phone cards they buy or collect calls from the in-cell phone.
- ✓ If you expect collect calls, make sure your phone line can accept collect calls.
- ✓ Keep your contact number consistent, since that is what your loved one will dial when they call.
- Create a CIDNET account: Start the account setup so you can access video visits, messages, and phone calls.
- Complete registration: Finish the full registration process for your CIDNET account.
- Provide the required personal information: CIDNET collects personal details that facility officers use to verify your identity.
- Buy data: You must purchase data to use CIDNET services.
- Wait for approval to contact your inmate: Without providing the required information, you will not be approved to contact your inmate.
- Use CIDNET services and track your data balance: Your data balance will be consumed when you talk with your inmate (video visits, messages, and phone calls).
What to Verify
- ✓ Whether inmates can currently buy phone cards at Monroe County Jail, and how that process works.
- ✓ Whether collect calls are available from the in-cell phone, and what you need on your end to receive them.
- ✓ Whether Monroe County Jail currently supports CIDNET for video visits, messages, and phone calls.
- ✓ What personal information CIDNET will require from you for identity verification.
- ✓ How long CIDNET approval typically takes after you submit your registration information.
- ✓ How CIDNET data purchases work, and how quickly your data balance is consumed during communication.
- ✓ The best way to get the latest instructions (check the facility’s official information or contact the facility directly).
Reminder: Skipping the required CIDNET registration details will block you from contacting your inmate through the platform. If you have privacy concerns, check what information is required before submitting anything.
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