Penmate Inmate Support Guides
Phone & Messaging

Setting Up CIDNET Accounts and Understanding Calls from (888) 984-1903 (Monroe County Jail)

Connecting with someone at Monroe County Jail through CIDNET involves two steps: setting up your account (and adding funds), then knowing what to do when a call comes in from (888) 984-1903.

• 2 min read • monroecountysheriffsoffice.com
Setting Up CIDNET Accounts and Understanding Calls from (888) 984-1903 (Monroe County Jail)

CIDNET handles all inmate communication at Monroe County Jail - video visits, messages, and phone calls. To use any of these, you'll need to create a CIDNET account and purchase data. Your data balance gets used up each time you communicate, so if it's low or empty, you won't be able to connect. Run into account or technical problems? CIDNET support is available at (888) 984-1903.

Reminder: Phone service at Monroe County Jail may be monitored at any time.

  1. Open the CIDNET customer portal - go to customer.cidnet.net in your browser.
  2. Register your account - click the Register button and complete the registration steps.
  3. Verify your email - open the CIDNET email you receive and click the “Complete Your Verification” link.
Setting Up CIDNET Accounts and Understanding Calls from (888) 984-1903 (Monroe County Jail)

Complete Buy Data

  • ✓ Fill out your account’s General Information with your personal details so officers can verify your identity (without this, you won’t be approved to contact your inmate).
  • ✓ Purchase data for your account - your data balance is consumed when you communicate with your inmate (video visits, messages, and phone calls).

Once you submit a request to link your CIDNET account to an inmate, the Monroe County Sheriff's Office reviews it and decides whether to approve or decline. CIDNET can't override that decision. If you have questions about your approval status, reach out to the facility directly.

A call from (888) 984-1903 usually means an inmate is trying to reach you through CIDNET. If you've already purchased data, you should be able to accept the call. No data on your account? You won't be able to connect. One thing to keep in mind: phone service at Monroe County Jail may be monitored at any time.

Tip: For CIDNET-specific help, you can contact CIDNET support at (888) 984-1903.

If the problem is CIDNET-related (trouble with your account, access, or other technical issues), contact CIDNET support at (888) 984-1903. If your issue is about being approved or denied to link with an inmate, you’ll need to contact the Monroe County Sheriff’s Office directly: 300 North Main Street, Paris, MO 65275; Phone: 660-327-4060; Fax: 660-327-5188; Email: sheriffsoffice@monroecountymo.gov.

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Phone & Messaging

How to Contact an Inmate at Facility

Inmates at Monroe County Jail can place calls using phone cards they purchase, or they can make collect calls from the phone in their cell. The jail also offers remote communication through CIDNET. This includes video visits, messages, and phone calls. To get started, you create an account and buy data. Your balance gets used up as you communicate with your inmate.