Penmate Inmate Support Guides

Who to Call When You Have Questions About Monroe County Jail

Calling the right number saves time. Here are the main contacts families use for Monroe County Jail questions and what each one handles best.

• 1 min read Verified from official sources

Start with the Monroe County Sheriff's Office for most jail policy questions. They can answer general procedure questions or point you to the right person for approvals and other non-technical issues. Call them at 660-327-4060.

Having trouble with your CIDNET account? Contact CIDNET support directly at 888-984-1903. They handle account access problems, visit-related account issues, and other technical troubleshooting.

Monroe County Joint Communications (MCJC) is the county's emergency communications center. They handle 911 calls and dispatch emergency services for the Sheriff's Office, local police, fire departments, and EMS. If your question involves an active emergency response, dispatch may be your best starting point.

Emergency: If there is an emergency, dial 911 immediately. Stay on the line and give the operator as much information as you can.

When to Call

  • ✓ CIDNET account or visit-related account help: call CIDNET support at 888-984-1903
  • ✓ Jail policy questions or approvals: call the Monroe County Sheriff’s Office at 660-327-4060
  • ✓ Immediate danger or an emergency: call 911 and stay on the line

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Life at Monroe County Jail follows a predictable routine with clear rules. Understanding the schedule helps you plan drop-offs, time your calls, and avoid frustration when communication doesn't happen right away.

How to Communicate with Someone in Monroe County Jail: CIDNET, phone cards, collect calls, and privacy

Monroe County Jail uses CIDNET for video visits, messages, and phone calls. Traditional phone options are also available from inside the housing area. Once you know which system your loved one is using, setting things up gets much easier.

Phone & Messaging

How to Contact an Inmate at Facility

Inmates at Monroe County Jail can place calls using phone cards they purchase, or they can make collect calls from the phone in their cell. The jail also offers remote communication through CIDNET. This includes video visits, messages, and phone calls. To get started, you create an account and buy data. Your balance gets used up as you communicate with your inmate.