Mail, photos, messaging, and phone/call options for staying in touch.
Monroe County Sheriff uses CIDNET for video visits, messaging, and phone services. You'll create an account and purchase data, which gets consumed during calls, messages, or video sessions. Inmates can also place outgoing calls by buying phone cards or making collect calls from their cell phone. Prefer traditional mail? Prisoner mail is inspected on site, and mail call happens daily. For CIDNET and other vendor services, expect standard setup steps: register with the provider, complete identity verification, and fund your account. Alternatively, the incarcerated person can purchase calling time through the facility's normal purchasing options.
Search for a loved one and send messages and photos in minutes.
Monroe County Jail uses CIDNET for video visits, messages, and phone calls. Traditional phone options are also available from inside the housing area. Once you know which system your loved one is using, setting things up gets much easier.
Inmates at Monroe County Jail can place calls using phone cards they purchase, or they can make collect calls from the phone in their cell. The jail also offers remote communication through CIDNET. This includes video visits, messages, and phone calls. To get started, you create an account and buy data. Your balance gets used up as you communicate with your inmate.
Connecting with someone at Monroe County Jail through CIDNET involves two steps: setting up your account (and adding funds), then knowing what to do when a call comes in from (888) 984-1903.
Calling the right number saves time. Here are the main contacts families use for Monroe County Jail questions and what each one handles best.
Create a CIDNET account and complete any required verification steps. CIDNET handles video visits, messaging, and phone services. You'll purchase data that gets consumed during use. If prompted, follow the vendor's approval steps like uploading ID and a recent photo.
Yes. Inmates can buy phone cards or place collect calls from the phone in their cell. Calls are typically paid through a funded debit or prepaid setup, or the incarcerated person can purchase calling time through the facility's normal purchasing options.
Yes. Prisoner mail is inspected, and mail call is held daily.
Life at Monroe County Jail follows a predictable routine with clear rules. Understanding the schedule helps you plan drop-offs, time your calls, and avoid frustration when communication doesn't happen right away.
Monroe County Jail has an uncommon setup: families handle laundry for inmates. Here's how to plan your drop-off so you don't get turned away.
If you can’t make the normal visiting window, Monroe County Jail does allow special visits—but they’re not walk-in. Special visits are by appointment only, so you’ll need to request one and wait for the jail to confirm it.
