How to send messages, photos, and packages
Staying in touch with someone at Montgomery County Correctional Facility (MCCF) happens mainly through video visits and outgoing phone calls. For video visitation, MCCF switched to ICSolutions effective July 24, 2023. You'll need to create an ICSolutions account and schedule your visit through their platform. Timing matters: ICSolutions lets you log in no more than 5 minutes early and up to 20 minutes late. Miss that window, and the visit is typically marked missed—refunds aren't generally provided. For phone contact, inmates have daily access to collect-only telephones. Calls must go out as collect or through a prepaid/PIN-debit account. Inmates can't receive incoming calls, and all phone calls from MCCF are recorded and may be monitored. For the smoothest experience, set up your account, fund any needed phone option, install the video app, and log in before your scheduled start time.
Search for a loved one and send messages and photos in minutes.
Mail gets rejected at Montgomery County Correctional Facility for simple reasons: wrong envelope color, missing return address, or photos that break the rules. Follow these guidelines to get your letter or pictures through on the first try.
Mail rules at Montgomery County Correctional Facility (MCCF) are straightforward, but a few details trip people up—envelope requirements, photo handling, and the seven-item reading limit. Here's what you need to know to send mail that actually gets through.
Letters get delayed or returned for two main reasons: wrong address format or something inside the envelope that counts as contraband. Use the exact format below and keep contents simple.
Mail is one of the most reliable ways to stay connected with someone at MCCF—as long as you address it correctly and follow the facility's rules. Here's how to format your envelope, avoid common mistakes that get mail returned, and what happens to photographs and other items.
Getting photos to someone at MCCF can be frustrating. The rules are strict, and one mistake means everything comes back. Here are the most common rejection reasons—and how to package photos so they actually get through.
Video visits at MCCF go through ICSolutions (effective July 24, 2023). Create an ICSolutions visitor account, schedule your time on their platform, and install the vendor app if you're visiting remotely.
ICSolutions allows you to log in no more than 5 minutes early and up to 20 minutes late. If you’re outside that window, the visit is typically marked as missed and refunds aren’t generally provided.
No. Inmates at MCCF can't receive incoming calls. All calls must be outgoing—either collect or through a prepaid/PIN-debit account. Every call is recorded and may be monitored.
Use: MCCF, P.O. Box 247, Phoenix, MD 21131, and include the inmate’s full name and ID number. Add your complete return address or the mail may be returned to the post office.
MCCF opens and inspects all incoming mail and can reject items considered contraband—pornographic photos are specifically listed. Using plain white paper and a plain white envelope, and addressing the mail exactly as required, helps avoid handling issues.
An inmate may have up to seven items of reading material total (books and magazines combined). Excess publications can be treated as contraband and may be confiscated and stored for outside pickup.
Your first visit to Montgomery County Correctional Facility (MCCF) goes smoother when you show up with the right ID, the right clothes, and minimal extra stuff. Use the checklist below to avoid the most common reasons people get turned away at the door.
At MCCF, commissary runs on a weekly cycle. Orders are placed Friday through Thursday each week, with a firm order deadline of 2:00 p.m. on Thursday. If everything is in on time, Saturday is delivery day, and deliveries happen between 7:00 a.m. and 11:00 a.m.
Phone calls at MCCF work one way: outgoing only, through either collect calling or an ICSolutions prepaid account. Here's how to set things up so your loved one can reach you.
