Phone & Messaging

How to Contact an Inmate at Facility

2 min read Based on general TX policies
How to Contact an Inmate at Facility

This facility uses video visitation through Securus. You'll need to create a Securus account before you can schedule any video visits, and each scheduled visit has a cost that the visitor pays. That's everything the available information confirms. Pricing, payment methods, scheduling hours, and whether other contact options (phone calls, mail, in-person visits) exist aren't specified. Contact the facility directly to verify these details before planning a call or visit.

Note: Video visitation is a paid service. Set up your Securus account first so you're ready when it's time to schedule.

Steps to Follow

  • Confirm that video visitation is the contact option you want to use for this facility.
  • Create your Securus account before you try to schedule a video visit.
  • Schedule the video visit using the facility’s process (which routes through Securus).
  • Be ready to pay, since each scheduled video visit has a cost to the visitor.
How to Contact an Inmate at Facility

Before relying on video visits as your main way to stay in touch, confirm a few details with the facility. Securus is referenced for video visitation, but ask whether it's required in all cases and if there are any account setup rules that could affect you. Also ask about the exact cost per scheduled video visit, who can pay, and when payment is collected (at scheduling time or during the session). Finally, get the scheduling rules: available time slots, how far in advance you can book, session time limits, and whether other contact options besides video visitation are approved.

  1. Confirm Securus is the required platform - Ask if video visitation must be done through Securus and whether there are any exceptions.
  2. Ask what you need to create an account - Confirm the basic account setup steps and any eligibility rules that could block scheduling.
  3. Get the full cost and payment details - Ask what each scheduled video visit costs, when you pay, and which payment methods are accepted.
  4. Confirm the scheduling rules - Ask how scheduling works, what the available windows are, and what restrictions apply once a session is scheduled.

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