How to send messages, photos, and packages
Staying in touch with someone at Montgomery County Jail usually means waiting for them to call you—most Tennessee facilities don't accept incoming calls, and calls are monitored or recorded. Phone, video visits, and tablet messaging typically run through a third-party vendor. You'll need to create an account and add funds through a vendor app, web portal, or lobby kiosk. Before a call or video session, confirm whether your number needs to be on the inmate's approved list. Tablet services vary by facility, but vendors like Pay Tel offer multi-function devices (such as the InteleTABLET platform) for detainee use. Some areas also have VINE-style victim notification systems that send custody-status alerts, though availability depends on the jurisdiction.
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Mail at Montgomery County Jail works differently than you might expect — regular mail gets scanned and delivered digitally. Here's how to address it correctly, what's allowed, and how to access scanned mail after release.
Many facilities use third-party tablet vendors for messaging, video, and other services. You'll set up an account, schedule sessions, and handle payments through a vendor app, web portal, or lobby kiosk—confirm the facility's vendor before registering. Pay Tel, for example, offers the InteleTABLET as a secure, multi-function platform for detainee services.
Some jurisdictions offer victim-notification systems where victims can register for phone or email custody-status alerts. For example, Kansas VINE allows telephone and email notifications, and its toll-free custody-status number is 866-574-8463.
First, make sure your phone number is on the inmate's approved list so they can call you. Then create an account with the facility's approved vendor and add funds through the vendor app, portal, or a lobby kiosk before your scheduled call or video visit.
Address the envelope using the inmate’s committed name exactly as the facility has it on file, along with the facility name when required. If an ID number is requested for processing, include the inmate’s ID number (such as a TDOC ID#) on the envelope.
Often, yes. Many Tennessee facilities scan incoming letters and photos for digital delivery to an inmate tablet or kiosk, usually within a few business days. Some use multi-function tablet products (like the InteleTABLET) for this purpose.
Legal mail is marked and handled under special procedures. It’s verified and screened for contraband in a way designed to preserve legal confidentiality, and staff typically follow separate steps so legal documents are identifiable and processed accordingly.
Need updates about someone's custody status at Montgomery County Jail (KS)? The county directs families and crime victims to Kansas VINE—a free notification service that alerts you by phone when an offender's status changes.
Lobby video visits at Montgomery County Jail are free, but you need to schedule ahead and follow the lobby rules. Here's how to book your time and show up prepared.
Picking up property after release is straightforward once you know where to go. Montgomery County uses two different pickup locations depending on the situation, with different rules for appointments, ID, bulk items, and firearms.
