Setting Up Calls, Video Visits, and Texts at Morgan County (Cidnet) — How to Create a Profile and Budget Data

Video calls, phone calls, and text messaging at Morgan County Adult Detention Center all run through Cidnet. These services use "data" - and families can purchase that data through Cidnet for someone who's incarcerated there.

1. Go to Cidnet’s friends-and-family customer portal - This is where you create your profile and access your account.
2. Create your profile - Follow the prompts to set up your friends-and-family account so you can make purchases.
3. Sign in to manage data purchases - Once you’re logged in, you can purchase data and manage your account for communication services at Morgan County Adult Detention Center.

Cidnet charges $0.30 per megabyte (MB). This rate stays the same whether you're using Voice, Video, or Mail - so budgeting is straightforward.

The tricky part is that different services burn through data at different speeds. Video eats up MB faster than voice calls. Messaging uses less than either. Your total cost depends on what you use most and how long each session lasts.

• ✓ Start with a smaller purchase the first time, so you can see how quickly your balance changes for the type of contact you use.
• ✓ If you’re trying video for the first time, begin with a short session so you can get a feel for data usage before budgeting for longer visits.
• ✓ Keep an eye on your remaining balance in your Cidnet account so you’re not surprised mid-conversation.

If something goes wrong - a blocked phone number, trouble adding funds - Morgan County directs families to Cidnet's friends-and-family support portal. Signing into your Cidnet account first makes it easier to handle support requests and account issues in one place.

• ✓ Use Cidnet’s friends-and-family support portal if you’re dealing with a blocked phone number.
• ✓ Use the same portal if your data purchase won’t go through or isn’t applying as expected.
• ✓ Sign in to your Cidnet customer account so you can review your account details while you work through the issue.