Troubleshooting CidNet at Morgan County Jail: Blocked Numbers, Buying Data, and Where to Get Help

At Morgan County Adult Detention Center, communication runs on CidNet data. Video calls, phone calls, text messaging - they all pull from the same data balance. When something stops working, the fix usually comes down to your CidNet account, your remaining data, or a restriction like a blocked number.

1. Go to the CidNet customer login - this is where friends and family manage access and purchases for Morgan County Adult Detention Center.
2. Create your profile - you’ll need a profile before you can buy data for an inmate.
3. Purchase data for the inmate - once your profile is set up, you can add data that will be used for communication services.

Your purchased data covers video calls, phone calls, and text messaging at Morgan County Adult Detention Center. If you can log in but a call or message won't go through, check your data balance first. All those features depend on it.

Having trouble buying data? Start with your profile in the CidNet customer login for Morgan County Adult Detention Center. Many purchase problems are actually account setup issues - your profile may not be fully complete, or you may have missed a required step before purchases will go through.

Understanding pricing helps with troubleshooting. The friends-and-family portal charges $0.30 per MB, and that same data pool covers Voice, Video, and Mail. If your balance drops faster than expected, remember: it's not separate charges for each feature. One data balance gets used across all types of contact.

Next Steps Support

• ✓ Sign in to the CidNet customer login for Morgan County Adult Detention Center and use the portal’s customer support options for service issues.
• ✓ Double-check your profile/account details in the portal before trying again.
• ✓ Review your purchase/payment details inside the portal if a data buy fails or doesn’t appear.
• ✓ If you’re dealing with blocked numbers or ongoing purchase problems, keep the issue focused on CidNet support through the friends-and-family portal so it can be addressed at the service level.