How to send messages, photos, and packages
MRDCC uses Microsoft Teams for video visitation, so you'll need a Teams account set up before joining. DPSCS replaced Skype with Teams, and virtual visits are free for eligible visitors. During video visits, three-way calling and screen captures are prohibited. Having trouble with a ConnectNetwork phone account? Call (877) 650-4249. Keep in mind that calls and most video visits are monitored and recorded. Some facilities require visitor accounts with third-party vendors to schedule visits or accept calls.
Search for a loved one and send messages and photos in minutes.
If your loved one is at MRDCC, you can't mail a care package yourself—everything goes through Access Securepak. Here's how ordering works, what the quarterly limit means, and what to expect with taxes.
Sending a money order to someone at MRDCC? You'll mail it to Maryland's DPSCS Lockbox, where it gets credited to their account. The details you write on the money order matter—small mistakes can cause delays.
DPSCS uses Microsoft Teams for video visits at this facility. Skype has been replaced by Microsoft Teams for virtual social visitations.
No. The video visitation rules prohibit three-way calling and taking screen captures of the incarcerated person or the screen.
For ConnectNetwork phone-account problems, DPSCS directs callers to ConnectNetwork at (877) 650-4249.
Order through Access Securepak online, by phone, or by mail. The vendor provides a mailing address and phone number for submitting orders.
Yes. Access Securepak limits shipments to $100 of product per incarcerated individual per quarter.
Yes. A 6% sales tax applies to hygiene items, candy, and processing fees on Access Securepak orders.
Video visits can feel overwhelming the first time, but once you know the steps, it's straightforward. This guide walks you through completing the required DPSCS form, meeting eligibility and ID requirements, setting up Microsoft Teams, and avoiding mistakes that can cut your visit short.
Trying to fund phone calls for someone at MRDCC—or sort out a problem with an existing account? You'll likely end up at one of two places: ConnectNetwork for phone-account help, or the Maryland DPSCS Lockbox for money order deposit questions.
