How to visit, scheduling, dress code, and visitor requirements
Mule Creek State Prison has an online visitation portal for scheduling and managing visits—you'll get instant confirmation once you book. New to the system? Use the
Search for a loved one and send messages and photos in minutes.
Setting up video visits with someone at Mule Creek State Prison means working through Securus. You'll create an account, add funds via AdvanceConnect, enable Video Connect, then schedule and join your session.
Sign in to Mule Creek’s visitation portal to choose the date, time, and location and to manage upcoming visits. If you don’t have an account yet, use the portal’s “CLAIM ACCOUNT” link before you book.
Use the portal’s “Forgot your password?” link to start password recovery. If you still can’t sign in, follow the portal’s account-recovery instructions or help links.
In general, you can schedule visits from a computer, smartphone, or tablet, and some facilities offer video visits or remote-video options. Web-based video services may allow you to join by app, computer, or tablet, but the vendor used depends on the facility.
Still have money in a ViaPath balance while Mule Creek State Prison switches to Securus? What you do next depends on whose balance it is. Here's how refunds work and what to do now.
Mule Creek State Prison’s phone transition is scheduled for March 9, 2025. CDCR has also said transition dates are tentative, so treat this as the planned date and keep an eye out for any last-minute changes.
If your loved one is at Mule Creek State Prison, you need to save anything you want to keep before the tablet swap. Photos, e-messages, and other media purchased through ViaPath won't transfer to the new Securus tablets. Incarcerated people will turn in their ViaPath device and get a new one. Mule Creek's exchange window runs March 10–13, with the phone transition on March 9—so handle any saving or refund requests before that week.
