How to Contact an Inmate at Murphysboro Re-Entry Life Skills, IL
Trying to reach someone at Murphysboro Re-Entry Life Skills? The phone system has some built-in limits and quirks that can make calls easy to miss. Here's how it works and what to do first.
People in custody cannot receive incoming phone calls. It works the other way: the person inside places the call, and they can only dial numbers on their approved calling list. If you're not on that list yet, you'll need to ask them to add your number.
Calls through the ICS phone system often show up on Caller ID as a facility-specific number rather than a normal personal number. Spam filters and call-blocking apps sometimes flag these calls, send them to voicemail, or block them entirely. If you keep missing calls, check your blocked calls list and voicemail. You may also need to adjust your spam-blocking settings so these calls can ring through.
Note: IDOC is transitioning phone service from Securus to ICSolutions starting as early as February 3, 2025. Because the change happens facility-by-facility, some locations may have a one- to two-day phone interruption during the switch.
Steps to Follow
- ✓ Make sure your phone number is on the person’s approved calling list, since they cannot receive incoming calls and can only dial approved numbers.
- ✓ Watch for a facility-specific Caller ID number, and check your spam filter, blocked calls list, and voicemail if calls are not coming through.
- ✓ Do not try to call the housing unit expecting the person in custody to pick up, they cannot receive incoming calls.
- Check whether the transition has reached this facility: IDOC’s move from Securus to ICSolutions is rolling out facility-by-facility starting as early as February 3, 2025.
- Plan around short outages: During the switch, a one- to two-day phone service interruption can happen at a facility.
- Confirm timing before you troubleshoot: If calls suddenly stop, ask the facility whether there is a scheduled changeover or a recent service interruption that could explain it.
If phone contact has been inconsistent, start by confirming whether Murphysboro Re-Entry Life Skills has completed the Securus-to-ICSolutions transition. The rollout is facility-by-facility, so timing varies, and some facilities experience a short interruption during the changeover. Asking directly also helps you figure out whether the problem is a system outage or something else, like an unapproved number or a blocked call.
- ✓ How someone in custody adds or updates an approved calling list (and whether there are limits or wait times for changes)
- ✓ Whether your number is currently approved for the person you are trying to hear from
- ✓ What number(s) typically show up on Caller ID for calls coming from this facility through the ICS system
- ✓ Whether spam filters, carrier “scam likely” tools, or phone settings are blocking or silencing those calls
- ✓ Whether a Securus-to-ICSolutions transition window has been scheduled here, or whether there was a recent one- to two-day phone outage
Reminder: These calls can look unfamiliar on Caller ID because they display facility-specific numbers. Spam blockers may interfere. If you suspect the service transition is affecting calls, verify the current status with the facility.
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