Mail, photos, messaging, and phone/call options for staying in touch.
Staying in touch with someone at Murphysboro Re-Entry Life Skills typically means phone calls, video visits, and electronic messaging. All communications are routinely monitored and recorded. IDOC began transitioning phone services from Securus to ICSolutions on a facility-by-facility basis starting in early 2025. For questions about collect or prepaid collect calling, contact ICSolutions at 888.506.8407. ICSolutions lists a domestic per-minute rate of $0.008. If you're missing calls, check your spam and blocked-call settings. Calls on the ICSolutions system may show a facility-specific number on caller ID, and phone filters can flag them. To receive calls, video visits, or messages, you'll typically need to register and verify your identity with the approved vendor, schedule through the vendor app, and make sure the person in custody has approved your phone number or messaging access.
Search for a loved one and send messages and photos in minutes.
Trying to reach someone at Murphysboro Re-Entry Life Skills? The phone system has some built-in limits and quirks that can make calls easy to miss. Here's how it works and what to do first.
Want to cover the cost of phone calls from someone in Illinois Department of Corrections (IDOC) custody? One approved option is an ICSolutions Friends & Family prepaid account. You create the account under your name, add funds, and calls from the person in custody draw from that balance.
Mailing a letter or photos to someone in an Illinois Department of Corrections (IDOC) facility? The mailroom process has changed. Here's what gets scanned, how your loved one receives it, and which items skip the scanner entirely.
If you use Securus to stay in touch with someone in IDOC, the switch to ICSolutions means some things transfer automatically and some don't. Here's the timeline, what to do with your Securus balance, and how to get set up on ICSolutions.
The person in custody needs to add and approve your phone number first. You'll also need to create and verify an account with the facility's approved communications vendor and complete any identity checks the vendor requires.
Call ICSolutions at 888.506.8407 for collect or prepaid collect account questions.
Calls on the ICSolutions system may display facility-specific phone numbers on caller ID. Spam filters can also block or label these calls, so check your blocked and spam settings.
Your first in-person visit gets a lot easier once you know the steps. Use this checklist to confirm the right facility, verify your eligibility, reserve a time online, and avoid getting turned away at the door.
Want to help someone at Murphysboro Re-Entry Life Skills? The most reliable option is adding money to their trust account. From there, they can buy what they need through commissary, including phone minutes.
Staying in touch takes planning—especially when phone and video access is hit-or-miss. Here's what Murphysboro residents reported in the survey, and what you can do to keep communication steady.
