How to Schedule Your First Video Visit at Muskingum County Jail (onsite vs. offsite explained)

Muskingum County Jail uses IC Solutions (

You'll need an IC Solutions account to schedule a video visit. The jail runs everything through their "The Visitor" system. After booking, check your email. IC Solutions sends a confirmation with an access code - you'll need it to start your visit.

Your main decision is where to take the call. Onsite visits use the video terminals in the jail lobby and cost nothing - a solid choice if you can make the trip. Offsite visits happen from your computer or Android device and cost $7.50 per call. If you're juggling work, childcare, or a long drive, offsite might be worth the fee.

• ✓ Choose onsite if you can get to the jail lobby and want the free option.
• ✓ Choose offsite if you need to visit from your own computer or Android device and can cover the $7.50 per call.
• ✓ Think about what’s harder for you right now: travel time (onsite) or cost and having a reliable device (offsite).

Once your account is ready, schedule through the IC Solutions "The Visitor" system. Keep the jail's limits in mind so you don't waste a slot. Each inmate gets one onsite visit and one offsite visit per week. That means up to two video visits total - but you can't do two of the same type in one week. Every session runs 30 minutes, so plan your conversation around that window.

After scheduling, IC Solutions emails you a confirmation with an access code. Save that message - you'll need the code to connect. Timing is strict. You get a 10-minute grace period after your scheduled start, but show up later and the visit gets canceled. For offsite visits, have your device ready a few minutes early. For onsite visits, give yourself time to reach the lobby terminal before your slot begins.

Questions about visitation? Call Muskingum County Jail at (740) 455-7133. The Administrative Office (Records Bureau) is open Monday through Friday, 8:00 am to 4:00 pm.

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• ✓ If you didn’t get your confirmation email, check your spam/junk folder and make sure you’re looking at the email tied to your IC Solutions account.
• ✓ If you can’t find the access code, search your inbox for the IC Solutions confirmation message - the access code is included and you’ll need it to access the visit.
• ✓ If you’re running late, don’t count on extra time: there’s only a 10-minute grace period, and after that the visit will be canceled.
• ✓ If you’re scheduling again and nothing is available, remember the weekly limit: each inmate is permitted one onsite and one offsite visit per week.

1. Call Muskingum County Jail - Use (740) 455-7133 for visitation questions.
2. Call during weekday office hours when needed - The Administrative Office (Records Bureau) is open Monday through Friday, 8:00 am to 4:00 pm.