After release from Napa Corrections: retrieving property, getting canteen refunds, and who handles debit card problems
Getting released is just the first step. Property, canteen refunds, and debit card issues can linger—here's how to sort them out at Napa Corrections.
If property is missing after release, go to the Napa Corrections lobby reception. The reception window for lost property is Monday through Friday, 8 a.m. to 5 p.m.
- ✓ A government-issued photo ID (bring it even if you’re not sure it will be requested)
- ✓ Any paperwork you have from release (discharge papers, property receipts, or booking information)
- ✓ A short written list of what’s missing (brand/color/serial number if you know it)
Canteen refunds are only available on Friday mornings after 9 a.m. If you need to pick up or request a refund, plan your trip around that window.
- ✓ Any canteen order confirmation or receipt you have
- ✓ The person’s name and any identifying info you have from release paperwork
- ✓ Notes on what the refund is for (date of order, amount, and what happened)
Got a problem with your post-release debit card? The facility can't help with that. You'll need to contact the card issuing company directly.
Tip: Before you call, have the card in hand if possible so you can read off any numbers or account details the issuing company asks for.
- Pick the right place for property questions - For missing property after release, plan to go to the Napa Corrections lobby reception.
- Go during the reception hours - Lobby reception for lost property is open Monday through Friday, 8 a.m. to 5 p.m.
- Time canteen refund requests for the right day - Refunds for canteen orders are available Friday mornings after 9 a.m., so don’t waste a trip earlier in the week expecting a refund.
- Route debit card problems to the issuer - If the release debit card isn’t working, call the card issuing company directly rather than the jail.
- ✓ Government-issued photo ID
- ✓ Release/discharge paperwork (anything that shows names, dates, or identifiers)
- ✓ Any property receipt or written list of missing items
- ✓ Canteen order receipt/confirmation (if you’re requesting a refund)
- ✓ A note with the day/time you’re going (property: Mon–Fri 8 a.m.–5 p.m.; refunds: Friday after 9 a.m.)
Note: The facility doesn't specify which documents you'll need for property pickup, whether a receipt is required for canteen refunds, or how to reach the debit card issuer. Call ahead to confirm what to bring.
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