How to send messages, photos, and packages
Setting up calls with someone at Napa Correctional Facility? Start with the facility's Telephone Services link on smartinmate.com for the most current instructions. Calls go through Smart Communications, and you'll typically see two account options: a PrePaid Account (PPA), where anyone can add money tied to a specific phone number with funds deducted when calls are accepted, and a PIN Debit Account assigned to a specific incarcerated individual for calls to approved numbers. For video, electronic messaging, or adding calling funds, create an account on the provider's communications platform and use its prepaid/add-funds feature. California facilities are transitioning providers, so follow whatever platform Napa lists on smartinmate.com.
Search for a loved one and send messages and photos in minutes.
Sending court paperwork or attorney correspondence to someone at Napa Corrections? The mailroom treats it differently than regular letters. Legal and court-related mail is confidential—staff only inspect it with the incarcerated person present.
Getting your letter delivered without delays comes down to one thing: using Napa Corrections' exact address format, including the Florida P.O. Box where all incoming mail is processed.
Use Napa’s Telephone Services link on smartinmate.com for the current calling instructions. Calls are handled through Smart Communications and may use either a PrePaid Account or a PIN Debit account, depending on how calling is set up.
A PrePaid Account (PPA) is tied to a phone number, and anyone can deposit money to it; funds are deducted when a call is accepted. A PIN Debit Account is assigned to a specific incarcerated individual and lets that person place calls to approved numbers using those funds.
Add money through the communications provider's account using its prepaid/add-funds feature. Follow the registration and funding steps on the platform Napa lists on smartinmate.com to make sure you're using the correct site or app.
Use the facility’s required address format that routes mail through a Mail Processing Center c/o a P.O. Box in Seminole, FL. Include the incarcerated person’s full booked name and required identifier, plus your printed return address.
Incoming mail is received and processed Monday through Friday, excluding holidays, so weekends and holidays can slow delivery. During processing, non‑privileged mail is typically inspected, while legal mail receives special handling.
Yes, but publications have to come directly from the publisher, a bookstore, or a verifiable/reputable internet or mail-order company. If they’re sent from other sources, they may be rejected for not meeting publication rules.
Getting released is just the first step. Property, canteen refunds, and debit card issues can linger—here's how to sort them out at Napa Corrections.
The Classification/Alternative Sentencing questionnaire goes through the Napa County Department of Corrections (NCDC) Classification Team. Need to submit paperwork in person or confirm where they're located? The address is 2210 Napa Vallejo Highway, Napa, CA 94559.
Visiting at Napa Corrections Facility is time-sensitive. You need to sign up early enough, and each visiting block has a published cutoff for last sign-up. Follow the steps and times below so you don't make the trip only to get turned away at the window.
