What to do when Nassau County Corrections' website pages return 'Access to this page is forbidden'

The Nassau County Corrections jail visitation page at https://nassauso.com/corrections/jail-visitation is currently returning

The commissary page at https://nassauso.com/corrections/commissary shows the same error. That's usually where families go for commissary guidance - and right now, it's blocked too.

The inmate processing information page is also down. Visiting https://nassauso.com/corrections/inmate-processing-information returns the same

Even the main contact page is inaccessible. Go to https://nassauso.com/contact-us and you'll see

These blocked pages create real problems. You can't check official visitation rules, pull up commissary instructions, or read inmate processing details. And with the contact page down, even figuring out who to call becomes harder. If you're planning a visit, dealing with commissary questions, or trying to understand processing steps, missing this information can mean wasted trips or frustrating delays.

Immediate Practical Steps

• ✓ Try a different browser (Chrome, Safari, Firefox, Edge)
• ✓ Open a private/incognito window and try the same page again
• ✓ Clear your browser cache/cookies, then reload
• ✓ Switch devices (phone vs. computer) and try again
• ✓ Switch networks (Wi‑Fi vs. cellular) in case your connection is being blocked
• ✓ Carefully retype the URL to make sure you’re hitting the exact page that’s showing the “forbidden” message

1. Screenshot the error message - capture the full screen showing “Access to this page is forbidden.”
2. Write down the exact URL - copy it exactly as it appears in your address bar.
3. Note the date and time - add a quick note in your phone (or rename the screenshot) with a timestamp.
4. Keep the file handy - if you need to explain the issue later, having proof of what you saw can save time.

Try finding a saved copy of the blocked page through a search engine's cached result or the Internet Archive. You're looking for an older snapshot of that exact URL. It won't have the latest updates, but it can give you basic instructions while the live page stays down.

1. Paste the full URL into a search engine - search the exact page address (not just “Nassau County Corrections visitation”).
2. Try small URL variations - remove a trailing slash if there is one, or search the page path without extra characters.
3. Look for duplicates or reposts - sometimes the same content appears in a different place, even when the main page is blocked.
4. Save what you find - screenshot or copy key details so you’re not starting over later.

For commissary issues specifically, you may be able to work through the third-party vendor site you'd normally use for jail services. Just confirm you're selecting the correct facility before sending money or placing an order.

Third Party Vendors

• ✓ Commissary and care packages: Access Securepak, iCare, Union Supply Direct, Tiger Commissary
• ✓ Money transfer: Access Corrections, JPay, TouchPay, Western Union (corrections payments)
• ✓ Phone calls: Securus, GTL/Viapath, ICSolutions
• ✓ Video visitation: Securus Video Connect, GTL/Viapath video visitation, GettingOut
• ✓ Inmate messaging/email-style services: JPay, GettingOut, Securus Messaging

1. Search by facility name inside the vendor site - use the vendor’s facility locator (if available) and try “Nassau County Corrections.”
2. Confirm you’re on the right facility listing - don’t rely on a similar name; make sure the facility selection matches exactly before paying.
3. Create or sign in to your account carefully - use the same spelling of names the system expects to reduce delays.
4. Save every confirmation - keep receipts, confirmation numbers, and screenshots of successful submissions.
5. Stop if anything looks off - if the vendor can’t clearly confirm the facility, wait and verify before sending money or scheduling anything.

1. Open the contact page and capture the error - screenshot the “Access to this page is forbidden” message at https://nassauso.com/contact-us.
2. Record the time you tried - add the date/time to your notes so you can reference it later.
3. Save the URL exactly - copy/paste the address you attempted to reach.

• ✓ Check any paperwork you were given (release forms, property receipts, intake sheets)
• ✓ Look through prior emails or messages you’ve saved from earlier contact with the jail
• ✓ Search your phone for previously saved numbers under “Sheriff,” “Corrections,” or “Jail”
• ✓ Ask other family members if they have an older number written down

Need to send money, handle a commissary issue, or set up a visit right now? Your fastest option is often the relevant vendor platform. Use the vendor's facility search tools and double-check your facility selection before submitting anything - vendor availability varies by jail.

1. Screenshot the “forbidden” page - keep proof that the official page wasn’t accessible.
2. Save vendor receipts and confirmation IDs - store emails, payment confirmations, and any on-screen success messages.
3. Write a quick timeline - note what you tried, when you tried it, and what happened.
4. Keep everything in one folder - if you need to explain a delay later, you’ll have it ready.

1. Recheck the blocked page every few hours on day one - focus on the exact URLs that are showing “Access to this page is forbidden.”
2. Switch to once daily after that - a quick daily check is usually enough until access returns.
3. Log your check-ins with timestamps - it helps you keep track of when the situation changes.

Save your screenshots and any cached copies you find - especially for the visitation, commissary, inmate processing information, and contact pages. If you ever need to show that you tried to follow official guidance (or explain why you couldn't access it), having those files will make your case much stronger.