Who to Contact at Nassau County Sheriff’s Office — And How to File a Complaint

For general administrative matters, contact the NCSO Administrative Office at 77151 Citizens Circle, Yulee, FL 32097. Phone: (904) 548-4000 or (904) 225-0332. Need to send paperwork? The fax number is (904) 225-0443.

For jail-related questions, reach the Detention Center at 76212 Nicholas Cutinha Rd., Yulee, FL 32097. Call (904) 225-9185, or use the toll-free line at (855) 725-2631. Fax documents to (904) 225-0831, or use the Jail Administrative Fax at (904) 548-4015.

For civil process or warrant issues, contact the Civil/Warrants Division at 77050 Citizens Circle, Yulee, FL 32097. Phone: (904) 548-4038. Fax: (904) 225-5737.

Which Office for Needs

• ✓ Visitation questions, booking details, or release-related questions - Detention Center: (904) 225-9185 or toll free (855) 725-2631
• ✓ General Sheriff’s Office administrative matters - Administrative Office: (904) 548-4000 or (904) 225-0332
• ✓ Civil process or warrants - Civil/Warrants Division: (904) 548-4038

1. Complete the compliment/complaint form - Fill out the provided form about the NCSO employee.
2. Seal the form in the attached envelope - Place the completed form into the attached envelope and seal it.
3. Return it to Human Resources or mail it to Internal Affairs - You can return the sealed envelope to the NCSO Human Resources Department, or mail it to: NCSO, Attn: Internal Affairs, 77151 Citizens Circle, Yulee, FL 32097.

If your complaint moves forward, you'll need to cooperate with the investigation. That usually means meeting with an investigator and providing a sworn, recorded statement under oath. Plan for follow-up - this process requires your direct participation, not just submitting a form.