Send Photos & Mail at Nassau County Corrections

How to send messages, photos, and packages

Overview

Nassau County Corrections offers remote video visits through GettingOut (Telmate). Approved inmates connect with visitors using a wireless tablet. Want to talk quickly? The

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Quick Facts

  • The GettingOut 'Visit Now' feature can start a video visit within minutes when the inmate is available.
  • Scheduled video visits are billed only for the actual duration of the visit.
  • To do a video visit from home you need an internet‑connected device with a webcam and microphone and Google Chrome.
  • Inmates use a wireless tablet for GettingOut/Telmate video visits.
  • ConnectNetwork/Telmate reported a data breach in August 2020 that exposed types of personal information for thousands of users.

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Common Questions

How do video visits work at Nassau County Corrections?

Nassau County Corrections uses GettingOut (Telmate) for video visits. Approved inmates connect via wireless tablet, and you can start a visit on demand with

Can I start a video visit immediately if the inmate is available?

Yes.

How are GettingOut/Telmate video visits billed at Nassau County Corrections?

You're charged at the advertised rate, but only for the actual time used. Schedule 30 minutes and talk for 15? You pay for 15.

What equipment or help do I need to start a video visit from home?

You'll need an internet-connected device with a webcam, microphone, and Google Chrome. GettingOut/Telmate also offers customer support and an online scheduling portal.

What should I put on an inmate’s envelope for Nassau County Corrections?

Include the inmate's full name and booking/ID number on the envelope, plus your full return name and address on every item. Confirm Nassau County's required address and formatting on the facility's mail instructions page before sending.

Can I send original documents (birth certificate, Social Security card) to an inmate?

Don't mail original vital records like birth certificates or Social Security cards—send clear photocopies instead. If you must send an original, include clear return instructions and a prepaid self-addressed envelope, and confirm the facility's policy first.

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