Understanding JPay E-Messaging and Tablets for Inmates in Connecticut (What Families Need to Know)

Connecticut’s Department of Administrative Services contracted with JPay (a Securus Technologies company) to provide tablets for people incarcerated across the state. That statewide contract covers Connecticut DOC facilities, including New Haven Correctional Center, which is why you’ll see JPay/Securus referenced when you’re trying to message or manage tablet-related accounts.

1. Go to www.jpay.com - This is where families set up an e-messaging account for someone incarcerated at New Haven Correctional Center.
2. Create your account - Follow the prompts to register your information so you can use the e-messaging features.
3. Add your loved one for e-messaging - E-messaging is available statewide, but messages are limited to friends and family who have a JPay account and have added the incarcerated person to their approved e-messaging list.
4. Keep the timing in mind - Tablet e-messaging has been available at all Connecticut correctional facilities since June 13, 2023, so this is now a standard option across the state.

Funding

• ✓ Plan around the $150 cap: at New Haven Correctional Center, tablet media account balances cannot exceed $150.
• ✓ Check your balance before adding money so you don’t run into the limit unexpectedly.
• ✓ If you’re trying to support both communication and entertainment on the tablet, prioritize what matters most first, since the balance limit can force tradeoffs.
• ✓ Add funds in smaller amounts if you’re not sure how quickly the account will be used, so you’re less likely to bump into the maximum.

If you get stuck, start with the Connecticut DOC's tablet information page - it covers the basics on e-messaging and tablet accounts under the state's JPay/Securus program. For account-specific issues like signing in, troubleshooting, or e-messaging setup, contact JPay/Securus customer care directly. Pro tip: have your loved one's information ready and be clear about what's not working - account setup, e-messaging access, or tablet funding. It'll speed things up.