What Happens If Your Loved One Is on Quarantine Status at New Haven

When someone at New Haven Correction Center is placed on quarantine status, social visits are suspended. Your loved one won't be able to have in-person visits until the facility's Health Services Unit clears them.

The Health Services Unit handles quarantine clearances. If you're wondering how long this will last or what needs to happen next, call the facility directly. Staff can confirm whether your loved one is still on quarantine status, give you a rough timeline, and let you know what to watch for - so you don't drive out for a visit that won't happen.

Alternatives

• ✓ A smartphone, laptop, or tablet that can run Microsoft Teams
• ✓ Working video and audio on that device
• ✓ A valid email address (needed to schedule)
• ✓ A facility confirmation message (the visit isn’t scheduled until the facility confirms it)

1. Get a Teams-capable device ready - Use a smartphone, laptop, or tablet with video and audio so you can join the visit.
2. Use a valid email address to schedule - You’ll need an email the facility can use for scheduling and visit details.
3. Wait for the facility’s confirmation - A video visit isn’t considered scheduled until you receive confirmation from the facility.
4. Plan around the cost - The video visit itself is free of charge.

Communication Tips

• ✓ Can you confirm my loved one is currently on Quarantine Status and not cleared for social visits yet?
• ✓ Is the Health Services Unit the office that clears quarantine for social visiting?
• ✓ What should I expect next for clearance (and what’s the best way to check back for updates)?
• ✓ While they’re on quarantine, can we use video visits instead of social visits?
• ✓ If I request a video visit, will you confirm by email once it’s actually scheduled?