Who to Contact When You Have Questions About an Inmate in Michigan (MDOC contact guide)

If something in OTIS looks wrong - outdated, incomplete, or just not matching what you know - start with the MDOC Office of Public Information and Communications at correctionsinfo@michigan.gov. They handle public inquiries and department communications, making them the right place to flag inaccuracies you're seeing.

If the problem is technical (for example, OTIS won’t load, a page won’t display correctly, or you can’t read the information), email the MDOC Webmaster at mdocwebmaster@michigan.gov.

For mail, send it to: Grandview Plaza, 206 E. Michigan Ave., P.O. Box 30003, Lansing, MI 48909. MDOC's main contact hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. EST - that's your best window if timing matters.

Want the fastest response? Send your question directly to the MDOC office that handles that specific topic - not a general inbox. Taking an extra minute to route your message correctly can save you days of waiting.

• ✓ Correctional Facilities Administration (CFA) - Runs Michigan’s prisons, including facilities like Newberry Corrections Facility.
• ✓ Field Operations Administration (FOA) - Handles parole and probation supervision, including specialized supervision methods like electronic monitoring.
• ✓ Office of Public Information and Communication - Provides information to the media and the general public and oversees MDOC’s daily social media; it’s also the contact for possible OTIS inaccuracies.

For health-related concerns, contact the Bureau of Health Care Services. They coordinate and monitor health care for prisoners, including mental health treatment through the corrections mental health program. Questions about reentry, education, or programming? The Offender Success Administration handles those. They coordinate services under the Prisoner Reentry program, provide education programming (Adult Basic Education, GED, and vocational options), and operate the Parole Release Unit.