Who to Contact When You Have Questions About an Inmate in Michigan (MDOC Directory)
Getting a clear answer from the Michigan Department of Corrections (MDOC) comes down to contacting the right office. Use the directory below to match your question to the correct MDOC contact.
If something in OTIS looks inaccurate, outdated, or incomplete, reach out to the MDOC Office of Public Information and Communications at correctionsinfo@michigan.gov. This office manages all MDOC communications with the public and media. It handles internal and external messaging, shares information publicly, publishes a quarterly newsletter, and runs the department's social media accounts.
Tip: If OTIS appears wrong, email correctionsinfo@michigan.gov and describe what looks inaccurate so it can be reviewed.
If OTIS won't load, pages aren't displaying correctly, or you're running into other technical problems, contact the MDOC Webmaster at mdocwebmaster@michigan.gov. Keep your message focused on what's failing technically so the team can reproduce and fix the issue.
- ✓ The exact page (OTIS or MDOC website) where the problem happened
- ✓ What you were trying to do when it failed (search, open a record, load a page)
- ✓ The full page address you were on (copy and paste it)
- ✓ The date and time the issue occurred
- ✓ What device and browser you are using (for example, phone vs. computer, and which browser)
- ✓ A screenshot of any error message, if you can capture one
MDOC mailing address: Grandview Plaza, 206 E. Michigan Ave., P.O. Box 30003, Lansing, MI 48909.
MDOC main contact hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.
For health care or mental health concerns, the MDOC Bureau of Health Care Services is the office to know about. It coordinates and monitors health care services for prisoners, and it also manages treatment for seriously mentally ill prisoners through the Corrections Mental Health Program.
Questions about release preparation, programming, or education? The Offender Success Administration handles those areas. It coordinates services under the Prisoner Reentry program, provides education programming (Adult Basic Education, GED, and special education), offers vocational programs, and operates the Parole Release Unit.
Trying to understand how community supervision works? The Field Operations Administration (FOA) handles state parole and probation supervision, along with other specialized supervision methods. This is the branch of MDOC responsible for overseeing how supervision plays out once someone is on parole or probation.
Note: Do not contact the Michigan Parole Board to ask if your loved one can be considered for parole or early release. The board is already reviewing eligible cases.
MDOC's own guidance is simple: for the fastest response, direct your question to the specific office that handles the issue. Pick the closest match (public information, webmaster/technical, health care, reentry, or supervision) and you'll get a quicker, more useful reply.
- ✓ The incarcerated person’s full name
- ✓ MDOC number, if you know it
- ✓ A short, specific description of what you need help with (one issue per message works best)
- ✓ Relevant dates (for example, when a status changed or when you saw an OTIS problem)
- ✓ Your name and the best way to reach you for follow-up
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