How to Leave an Urgent Message for Someone at Northeast Ohio Corrections

Detainees at Northeast Ohio Corrections can't receive incoming phone calls. For urgent news, you'll need to call the facility's main line and use the urgent-message extension - staff will pass your message along.

Call (330) 746-3777 for detainee information during posted phone hours. To leave an urgent message, dial (330) 746-3777 Ext: 47369.

Step2 Info to Provide

• ✓ Detainee’s full name (first and last, including any hyphenated names)
• ✓ Any aliases the detainee may use
• ✓ Alien registration number (A-number)
• ✓ Date of birth
• ✓ Country of birth
• ✓ Your name
• ✓ Your telephone number (a callback number where you can be reached)

The more exact you are with names and biographical details, the easier it is for staff to locate the right person - especially if the detainee uses a hyphenated name or an alias. If you have the date and country of birth handy, include them when you call.

Once you leave your message, staff will deliver it to the detainee.

1. Write down when you called - note the date/time you left the urgent message so you can reference it if you need to follow up.
2. Give it a little time - staff still need time to route the message to the right person.
3. Call back during phone hours if needed - follow up by calling (330) 746-3777 between 8 a.m. and 4 p.m. if you need to check on it.

Tips

• ✓ Call during the facility’s phone hours (8 a.m. to 4 p.m.).
• ✓ Use the urgent-message extension: (330) 746-3777 Ext: 47369.
• ✓ Say the detainee’s full name clearly, including any hyphenated names.
• ✓ Include any aliases the detainee may use.
• ✓ Leave your name and a callback phone number where you can be reached.
• ✓ Record the date and time you left the message for your own notes.

Missing some details? That makes it harder for staff to find the right person - names overlap, and some detainees use hyphenated names or aliases. Gather what you can: full name, date of birth, country of birth, and A-number if you have it. Then call again. Staff will deliver your message once they confirm the correct person.

1. Try again during staffed hours - call (330) 746-3777 between 8 a.m. and 4 p.m.
2. Bring more identifiers on the next call - have the detainee’s full name (including hyphenated names), aliases, and other biographical details ready.
3. Track your attempts - write down the times you called so you can keep your follow-up organized.

For non-urgent updates, Northeast Ohio Corrections offers tablets with GlobalTel messaging. This works well for routine news that doesn't need immediate attention.

Quick Checklist Before Call

• ✓ Detainee’s full name (including any hyphenated names) and any aliases
• ✓ Alien registration number (A-number), if you have it
• ✓ Date of birth and country of birth (helpful for identification)
• ✓ Your name and callback phone number
• ✓ Plan to call between 8 a.m. and 4 p.m.
• ✓ Use (330) 746-3777 Ext: 47369 for urgent messages