How to send messages, photos, and packages
Northeast Ohio Corrections uses third-party vendors for phone calls and video communication. Once your visitation application is approved, register with GTL (ViaPath) at www.gtlvisitme.com to reserve visits through the facility's online portal. Reservations are required for all visits, so confirm visiting hours and any site-specific rules with the institution before traveling. Watch your ViaPath AdvancePay account activity: accounts go inactive and may be forfeited after 180 consecutive days without use. Refunds and account issues are handled through the vendor's customer service—keep your payment records. All calls, video sessions, and electronic messages are routinely monitored and recorded for security. Offsite video visits require a compatible device, a vendor account, and any required payment.
Search for a loved one and send messages and photos in minutes.
Sending a personal letter or card to someone at Northeast Ohio Correctional Center? The mailing address changed on January 30, 2025. Use the ODRC Mail Processing Center address below to avoid delays.
ViaPath AdvancePay accounts go inactive and may be forfeited after 180 consecutive days without use. Handle refunds and other account issues through the vendor's customer service.
Once your visitation application is approved, register with GTL (ViaPath) at www.gtlvisitme.com and make your reservation through the online portal. All visits require reservations. Call the institution to confirm hours before you go, and have a photo ID ready for vendor account verification.
For mail-processing questions or problems sending mail, ODRC provides an OMPC email address and phone number for assistance. Use those contacts for routing questions or to troubleshoot issues.
Send personal letters and cards to the ODRC Mail Processing Center (OMPC) in Youngstown: Ohio Dept. of Rehabilitation and Correction Mail Processing Center, 884 Coitsville-Hubbard Road, Youngstown, Ohio 44505. For help with addressing or delivery, use the OMPC email or phone number ODRC provides.
No. The OMPC routing applies to personal correspondence only. Legal mail, business correspondence, and printed materials (magazines, newspapers, and books) still go to the prison’s physical address.
Mail the payment with the required deposit form to ViaPath Technologies, PO Box 3023, Houston, TX 77253. Incomplete deposit forms may result in returned checks. Only approved visitors on the incarcerated person's list may send these payments.
Your first prison visit goes smoother when you show up with the right ID, the right clothes, and nothing extra. This guide helps you avoid delays at the door so you can focus on your loved one.
Getting approved to visit someone in Ohio comes down to two things: completing the right forms and submitting them with the right documents. Here's what you need to fill out, what to attach, and what happens after you turn everything in.
Detainees at Northeast Ohio Corrections can't receive incoming phone calls. For urgent news, you'll need to call the facility's main line and use the urgent-message extension—staff will pass your message along.
